Sr. Associate HRIS

Technical Specialist - HRIS

Want to be a part of Asia Pacific & Japans (APJ) largest most innovative and rapidly growing data centre company

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the regions digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the worlds most transformational companies. And were doing so sustainably for today and tomorrow.

Having opened Australias first and largest hyperscale data centres in 2017 we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors including Blackstone this is just the beginning

Come join the A-Team at AirTrunk where the cloud meets the ground.

A Snapshot

The Technical Specialist - HRIS is responsible for the operational support configuration and enhancement of HRIS systems and solutions. Reporting to the Service Owner this role provides advanced technical support manages Level 2 and 3 service requests and incidents and designs and delivers small changes and updates. The Technical Specialist ensures systems are stable secure and optimised while maintaining high-quality documentation and contributing to the knowledge base to support continuous improvement and user enablement.

Your Day to Day

Operational Support & Service Delivery

• Provide Level 2 and 3 support for incidents and service requests escalating where necessary.
• Monitor system performance and proactively identify and resolve issues.
• Collaborate with Service Desk and other support teams to ensure timely and effective resolution.

System Configuration & Maintenance

• Perform system configuration and parameter updates in line with approved change processes.
• Support patching upgrades and minor enhancements.
• Maintain system integrity and ensure compliance with security and governance standards.

Change Delivery & Testing

• Design and deliver small-scale changes and enhancements in collaboration with business and technical teams.
• Conduct unit testing and support user acceptance testing (UAT) as required.
• Ensure changes are documented and deployed in accordance with Software Development Life Cycle (SDLC) and change management processes.

Documentation & Knowledge Management

• Create and maintain technical documentation including configuration records support procedures and change logs.
• Contribute to the knowledge base by documenting solutions known issues and troubleshooting guides.
• Support training and onboarding of support staff through clear and accessible documentation.

Collaboration & Continuous Improvement

• Work closely with the Service Owner to identify opportunities for system optimisation and automation.
• Participate in root cause analysis and problem management activities.
• Stay current with platform updates and industry best practices relevant to the supported systems.

Requirements

Essential:

• Experience with HRIS solutions and experience supporting HR / P&C functional teams
• 3-5 years experience supporting enterprise systems in a technical capacity.
• Strong understanding of system configuration troubleshooting and support processes.
• Experience with incident problem and change management practices.
• Ability to write clear structured documentation and contribute to knowledge management.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration skills across technical and non-technical teams.
• Demonstrated ability to work collaboratively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

• Experience working in Agile hybrid or traditional project delivery environments.

• Desirable:

• Familiarity with HR processes and procedures
• Familiarity with ITIL practices and service management frameworks.
• Exposure to scripting automation or integration tools.
• Experience working in agile or hybrid delivery environments.
• Experience working in fast-paced scaling environments or transformation programs.

Qualifications:

• Bachelors in IT or related discipline;

• 3-5 years in Technology roles;

• Global or APAC experience a benefit.

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst youre helping scale our regions digital future well help you and unleash your full potential.

The pace in which we operate means youll feel an electric atmosphere at are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values going above and beyond and being dynamic transparent and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

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EEO Statement

The Company is an equal opportunity accordance with applicable law we prohibit discrimination against any applicant employee or other covered person based on any legally recognized basis including but not limited to: veteran status uniformed servicemember status race color caste immigration status religion religious creed (including religious dress and grooming practices) sex gender gender expression gender identity marital status sexual orientation pregnancy (including childbirth lactation or related medical conditions) age national origin or ancestry citizenship physical or mental disability genetic information (including testing and characteristics) protected leave status domestic violence victim status or any other consideration protected by federal state or local law. We are committed to providing reasonable accommodations if you need an accommodation to complete the application process please email