Sr Application Support

Overview
Provide application support for an enterprise SaaS platform focusing on production issue
resolution integrations data feeds and platform stability.
Key Responsibilities
Provide L2/L3 application support.
Troubleshoot application API integration and data issues.
Monitor production systems and data feeds.
Perform root cause analysis and support deployments.
Execute SQL queries for troubleshooting and validation.
Maintain support documentation and collaborate with stakeholders.
Required Qualifications
4-6 years supporting enterprise web applications.
Experience with APIs integrations databases testing deployment and production support.
Life Sciences or Healthcare experience preferred.
Technical Skills
PHP 8.x OOP and CakePHP application support.
REST APIs web services data feeds and third-party integrations.
SQL MySQL and NoSQL troubleshooting and optimization.
JavaScript jQuery Bootstrap Vite Angular and React.
Browser developer tools and front-end debugging.
AWS (EC2 S3 RDS).
Linux/Unix application logs and monitoring tools.
Git Jira/CSM Confluence and Smartsheet.
Preferred Qualifications
SaaS Life Sciences Healthcare or Speaker Bureau platform support.
ETL processes automated data feeds and Agile methodologies.
Soft Skills
Strong problem-solving communication and stakeholder management skills.
Customer-focused with attention to detail and ability to manage multiple priorities.
Education
Bachelors degree or equivalent relevant experience.
Work Schedule
Flexibility to support EST CST and IST business hours including occasional after-hours support

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.