Specialist, HR Operations

Elastic the Search AI Company enables everyone to find the answers they need in real time using all their data at scale unleashing the potential of businesses and people. The Elastic Search AI Platform used by more than 50% of the Fortune 500 brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete cloud-based solutions for search security and observability help organizations deliver on the promise of AI.

• Manage the ServiceNow ticket queue for the APJ region
• Process employee lifecycle transactions including onboarding offboarding role changes and benefits administration ensuring a smooth and proficient experience.
• Proactively identify needed improvements and enhancements to existing processes to decrease ticket volume
• Assist with the documentation and efficiency of core HR operations processes through knowledge articles and internal playbooks
• Serve as a key leader and trusted partner with various cross-functional teams to execute programs and policies at scale
• Navigate and manage employee inquiries and ensure full resolution of problems while maintaining a high level of employee satisfaction through precision timely and employee-centric support
• Understand our broader HR strategy and processes to architect develop and implement scalable flexible solutions that are extensible to our business needs
• Manage the bi-weekly New Hire Welcome call
• Familiar with foundational HR concepts and able to educate and be a point of contact for employees and other internal stakeholders

• Highly inspiring enthusiastic and skilled team member who can influence the team to provide the highest level of customer service through teaching and sharing feedback
• Attention to detail and ability to problem-solve with the goal to maintain consistent approaches wherever possible
• Proficient in Workday and Servicenow systems preferred
• Accountability is top of your strengths: you come up with solutions and you take ownership of problems get things done and keep partners informed
• Integrity transparency and honesty are some of your most important characteristics which you demonstrate with ease. Exercising confidentiality neutrality in complex situations is one of your best assets.
• Experience supporting day-to-day operations of various global programs and initiatives
• Interest for process improvement and process documentation