Solution Architect Qualtrics

The purpose of this role is to create solution architectures for systems and platforms ensuring all relevant options are explored for time cost and compliance to the companys standards policies and practices whilst meeting the business requirements. The role will oversee the work of other architects and delivery of the solution for clients both internal and external shepherding it through the relevant governance.

We are seeking an experienced Solution Architect to design and deliver enterprise-grade cloud solutions with deep expertise in AWS Qualtrics and enterprise experience platforms. This role combines technical architecture hands-on development and direct client engagement to build scalable secure integration solutions across banking telecom automotive healthcare and aviation sectors. The ideal candidate will drive end-to-end solutioning from requirements gathering through implementation and serve as a trusted advisor to global clients on platform customization data flow automation and cloud-native transformation.

Job Description:

Full-Time

15 Years

We are seeking an experienced Solution Architect with 15 years of experience to design and deliver enterprise-grade cloud solutions with deep expertise in Qualtrics AWS and enterprise experience platforms. The role requires strong architecture consulting and client-facing experience to build scalable secure and AI-enabled solutions across industries including Banking Telecom Automotive Healthcare and Aviation.

• Qualtrics Certified (CX/EX)
• Solution Architecture
• AWS Cloud Architecture
• Enterprise API Integration
• Qualtrics XM Platform (CX EX PX Brand Experience)
• Serverless Architecture (AWS Lambda API Gateway)
• Stakeholder & Client Management
• Enterprise Solution Design
• AI/ML & Qualtrics AI Features

Cloud & Platforms

• AWS (Lambda API Gateway DynamoDB S3)
• Azure/GCP (Good to have)
• Qualtrics XM Platform

Programming

• Python
• SQL

Frontend

• React
• Angular
• HTML/CSS
• jQuery

DevOps

• Docker
• Jenkins
• Git

Integration

• REST APIs
• CRM Integration
• Data Warehouses
• Ticketing Systems
• SMS/Messaging Platforms
• BI Tools (Tableau Power BI) Preferred

• Lead requirement discovery solution scoping effort estimation and technical proposal creation.
• Engage with business stakeholders to translate business requirements into scalable technical solutions.
• Provide technical consulting during pre-sales and client presentations.

• Design end-to-end cloud-native architectures using AWS and Qualtrics.
• Architect enterprise integrations with CRM analytics platforms and enterprise applications.
• Lead Qualtrics CX EX PX and Brand Experience implementations.
• Drive adoption of AI-enabled capabilities including Qualtrics AI features.
• Conduct architecture and code reviews while ensuring adherence to best practices.

• Act as a trusted advisor to enterprise clients.
• Present solution architecture roadmaps and recommendations to business and leadership teams.
• Align technology solutions with business objectives and future scalability.

• Own the complete solution lifecycle from discovery through implementation.
• Ensure architecture standards security governance and compliance.
• Drive consistency across multiple client engagements.

• Develop reusable solution frameworks and accelerators.
• Build scalable serverless applications using AWS Python and React.
• Drive cloud modernization and digital transformation initiatives.

• 15 years of experience in Solution Architecture or Enterprise Consulting.
• Hands-on experience with Qualtrics XM Platform (CX/EX mandatory).
• Proven expertise in AWS cloud architecture and enterprise integrations.
• Experience designing API-first and serverless solutions.
• Strong client-facing consulting and stakeholder management experience.
• Exposure to AI/ML technologies and Qualtrics AI capabilities.

• AWS Certified Solutions Architect
• Qualtrics CX/EX Certification (Mandatory)
• Experience with Agile/Scrum methodologies
• Consulting or Professional Services background
• Experience with Customer Journey Mapping Voice of Customer (VoC) and Employee Experience programs
• Knowledge of Generative AI and Machine Learning applications
• Experience with data analytics and BI platforms

• Bachelors Degree in Computer Science or related technical discipline (Required)
• Masters Degree in Computer Science or related field (Preferred)

• Enterprise Architecture
• Strategic Consulting
• Cloud-Native Solution Design
• Excellent Communication & Presentation Skills
• Problem Solving & Decision Making
• Leadership & Mentoring
• Innovation & Continuous Improvement

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent