Solution Architect 1

MoEngageis an insights-led customer engagement platform trusted by 1200 global consumer aGreat Place to Work Company we are a young fast-paced and intelligent customer engagement platform that fosters a culture of innovation ownership freedom and fun while building future-ready technology products. Sitting at a conflux of diverse technologies likeArtificial Intelligence Big Data Web and mobile platforms MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behaviour and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception we have worked withleading Fortune 500 brandssuch asDeutsche Telekom Samsung Ally Financial Vodafone and McAfeealong with internet-first brands such asFlipkart Ola OYO Bigbasket and Tata Digital with a global presence that encompasses35 countries.We currently have offices in San Francisco Boston London Dubai Ho Chi Minh City Bangkok Kuala Lumpur Singapore Sydney Vietnam Berlin Jakarta and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings inGartners Magic Quadrant Gartner Peer Insights and G2 Summer Reportsis a testament to that. Another commendable quality is our people-centric culture as we have recently been included inBattery Ventures top 25 private cloud computing companies. As recognized by theDivHERsityAwards we are one of the top 20 diversity companies in the world while theEconomics Timesnames us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation speed and customer-centric thinking are the norm Is it your passion to uncover opportunities others are unaware of and to champion them Do you crave ownership and a chance to be a part of something that matters If so this may be a worthwhile opportunity for you!

About the Role:

As a Solutions Architect you will be part of the Strategic Customer Success Team that owns the critical early and ongoing phases of the customer lifecycle.

Your focus will be to own advising on campaign and reporting deployments of MoEngages product and act as the technical counterpoint between MoEngage and the clients product and engineering team. Working alongside the Customer Onboarding & Integrations ManagerStrategic Customer Success Manager and Technical Support Team; you will be responsible for rapidly understanding each customer inquiry and request from a product SME business and technical requirements to drive adoption and training for our Strategic fast time-to-value.

In addition you will support established Strategic customers that have enterprise architectures and resourcing structures customizing MoEngages product alongside their Strategic Customer Success Manager.

This is an opportunity to bring your experience as a product and implementation expert business analyst technical support solutions and customer success professional along with a high level of product and technical competence delivering onsite engagements and training towards adoption. The role requires a fair amount of curiosity and focus.

Responsibilities
* Facilitate and support product functionality inquiries and technical aspects of customer on-boarding to ongoing to maximize TTV (Time to Value) for customers
* Support and advocate day-to-day inquiries and requests to support efficiency and value in the use of MoEngage from onboarding to ongoing
* Empower customer product and engineering teams to use our product independently and efficiently as possible.
* Communicate with customers and internal teams to explain products and adoption deployment schedules
* Document technical requirements schedules goals/metrics and customer interactions
* Conduct validation for product use-cases and technical feasibility for product launch
* Respond to technical concerns and problems ensuring smooth implementation and launch
* Engage with customer marketing product and engineering teams to understand their goals for using MoEngage and how the platform will fit into their tech stack
* Support Strategic Onboarding Manager and Success Manager by providing tactical response and strategic solutions to use cases and translating these into actionable steps for customers; including delivering onsite trainings.
* Contributes to the design of technical and product adoption plans and scopes of work in partnership with the customer to suit their marketing requirements.
* Support new customers in achieving effective and efficient SDK and API integrations as well as overall deployment of campaigns with MoEngage
* Design and deliver marketing product and technically focused workshops to meet client needs and exceed expectations.
* Efficiently deliver enablement training and workshops both online and onsite to Clients.
* Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
* Provide support to the wider Strategic Customer Success Organization by tackling day-to-day needs and responsiveness for functional product and technical use cases.

Why Join Us!

At MoEngage we are passionate about our team and technology - see below to know more about us.

We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.