Software Support Engineer Tier 3

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.

What We Offer

Location:

BangaloreIND

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

As a Software Engineer at Applied Materials youll dive deep into ground-breaking technologieslike machine learning and AIto craft novel software solutions that solve our customers high-value problems. Our Software Engineers are responsible for designing prototyping developing and debugging software solutions for semiconductor equipment components and devices to ensure quality and functionality. Youll develop software documentation and test procedures troubleshoot software problems and communicate with internal customers to understand project requirements. As part of our team youll contribute your expertise in intricate systems deciphering code and anticipating software behaviors to ensure Applied remains the leader in the semiconductor and display sectors.

Software Support Engineer

We are looking for a highly talented Software Support Engineer to join our unique team.

Whats in it for you

Provide SW Support for our products installed at customer sites around the world working with global support functions R&D HW and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry who constantly pushes the limits of technology that needs knowledge of SW HW and Computing.

What youllbedoing:

• Function as a technical support Tier for SW issues

• Contain all field SW escalations that dont require code changes.

• Independently resolve customer complex issues by analyzing product and system/computing issues (SW IT databases)

• Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.

• Reproduce customer issues on internal systems. Perform Root Cause Analysis.

• Proactively identify points of failure and drive for resolution.

• Involvement in new SW development

• Take part in SW development road map milestones new features reviews and customer demos.

• Provide support-related inputs to be included in the next versions.

• Participate in new products introduction.

• On-site Projects:

• Perform new installations/SW upgrades.

• Troubleshoot complex cases and support local teams.

• Support Infrastructure:

• Develop training programs for field engineers and end users.

• Proactively drive support-related feature developments within the team.

• Initiate Support-related Specs improvements utilities and Document solutions procedures best-known methods

• Customer Experience:

• Collect end-suer pain points and work on solutions.

• Develop in-house utilities and tools and work with the DevOps team to implement the same ideas that enhance customer experience.

What should you have

Self-Learning capability and passion to learn new technology.

At least 5 years experience in Technical Support or a position of like Tier 3

Proven experience in learning and understanding multi-disciplinary large-scale systems

Willingness to work off hours and weekends and willingness to travel up to 20%

Excellent English verbal and written

• Proven experience with Microsoft Linux operating systems.

• Required education: Bachelor/masters degree in computer science and/or engineering and/or other technical degree.

• Advantage: experience in SW development / SW testing and integration

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.