Software Engineer

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

Job Summary Iron Mountain is seeking a detail-oriented CMDB Administrator ServiceNow to join our Information Technology team.

In this role you will be responsible for maintaining optimizing and governing the ServiceNow Configuration Management Database (CMDB) to ensure high data integrity accuracy and accessibility across the enterprise. You will work directly alongside infrastructure teams application owners and auditors to drive data certification monitor discovery health and support seamless operational workflows.

What Youll Do

In this role you will:

• Manage CMDB and Discovery Operations: Maintain optimize and configure the ServiceNow Configuration Management Database (CMDB) while monitoring the health of ServiceNow Discovery Management Instrumentation and Discovery (MID) servers identification rules and service mapping patterns.

• Collaborate and Integrate Systems: Partner with cross-functional infrastructure teams application owners Hardware Asset Management (HAM) and Software Asset Management (SAM) administrators and Merger & Acquisition project teams to align data governance integrate enterprise systems and streamline automation.

• Ensure Compliance and Governance: Implement data governance policies and lifecycle management for Configuration Items (CIs) while supporting Information Security audits Incident Management and Change Management processes to maintain organizational standards.

What Youll Bring

The ideal candidate will have:

• 3 years of experience working with the ServiceNow platform with specialized expertise in the Information Technology Operations Management (ITOM) module Configuration Management Database (CMDB) configuration Discovery Patterns and Service Mapping.

• Strong knowledge of Information Technology Infrastructure Library (ITIL) principles particularly Service Asset and Configuration Management alongside deep familiarity with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.