Site Reliability Engineer (OpenSearch)

NetApp is seeking a Technical Operations Engineer (OpenSearch) to join our growing Instaclustr team in Bangalore this role you will be part of a frontline Site Reliability Engineering (SRE) team responsible for ensuring the availability performance and reliability of large-scale cloud-hosted OpenSearch clusters.
You will work in a highly automated environment managing distributed open-source systems at scale collaborating with global customers across industries such as banking telecom gaming and technology. This role requires strong operational expertise problem-solving skills and a passion for learning and working with modern cloud-native and open-source technologies.

• Provide end-to-end operational support for OpenSearch clusters deployed across public cloud platforms (AWS Azure GCP).
• Monitor troubleshoot and resolve complex production issues ensuring high availability and performance.
• Perform cluster lifecycle operations including upgrades migrations maintenance and scaling activities.
• Participate in L2 on-call rotations ensuring timely incident response and resolution.
• Collaborate with customer engineering teams to diagnose and resolve issues related to OpenSearch and other supported technologies.
• Work closely with internal teams to enhance reliability automation and operational efficiency.
• Develop and improve automation tools scripts and operational processes.
• Analyse system behaviour and proactively identify opportunities for performance optimisation and reliability improvements.
• Contribute to knowledge sharing documentation and continuous improvement initiatives.

Required Skills & Experience

• Hands-on experience with OpenSearch (including troubleshooting upgrades and migrations) or strong willingness to develop deep expertise.
• Experience with public cloud platforms such as AWS Azure or GCP.
• Strong Linux system administration skills and comfort with command-line environments.
• Solid understanding of distributed systems networking and OS internals.
• Experience with containerisation technologies (e.g. Docker).
• Strong problem-solving skills with the ability to debug complex production issues.
• Excellent communication skills (written and verbal) with a customer-focused mindset.
• Ability to work effectively in a collaborative fast-paced environment and take ownership of tasks.

Preferred Skills

• Experience working with other distributed systems such as Cassandra or Kafka.
• Familiarity with source code debugging and issue investigation (e.g. Jira codebase review).
• Programming/scripting skills in Python Java or Bash.
• Experience with Git or version control systems.
• Prior experience in customer support or technical operations roles

• Typically requires a minimum of 4-8 years of related experience with a Bachelors degree or 6 years and a Masters degree; or a PhD with 3 years experience; or equivalent experience.