Site Lead, AMZL Operations

Amazon Last Mile (AMZL) is looking for a motivated customer-obsessed leader to join our team as a Site Leader at one of our Delivery Stations in this role you will be responsible for managing the end-to-end operations of a delivery station covering both Under the Roof (UTR) and Over the Road (OTR) functions to ensure every package reaches the customer safely on time and at the lowest cost.

What youll do:

You will lead a team of Team Leads Delivery Associates and warehouse associates to execute daily station operations from package inbound sort stow pick and stage inside the station to route dispatch real-time delivery monitoring and last-mile execution on the road. You will own station-level performance across safety quality productivity and delivery promise metrics including On-Time Performance Delivery Success Rate speed and costs. You will manage relationships with 3P Partners DSPs oversee fleet readiness across a mix of 2W 3W and 4W vehicles and drive route optimization to maximize productivity. You will be responsible for labor planning shift scheduling and capacity alignment to daily and seasonal volume curves including peak events such as Great Indian Festival and Prime Day.

Beyond daily execution you will drive continuous improvement initiatives conduct root-cause analysis on delivery defects lead daily and weekly business reviews and implement standard work across all processes. You will own associate engagement safety culture onboarding and talent development at your station. You will navigate India-specific operational challenges including address ambiguity in dense urban zones COD reconciliation contingency-related disruptions and serviceability expansion in collaboration with city logistics teams.

What were looking for:

We are looking for someone who thrives in a fast-paced ambiguous environment and can balance tactical on-the-ground execution with data-driven decision-making. The ideal candidate has experience managing large teams (50 associates) a strong bias for action and a track record of delivering results in logistics supply chain e-commerce or retail operations. You should be comfortable working across shifts including early mornings late evenings and weekends as required by operational needs.

Basic Qualifications:
1. Bachelors degree in any discipline
2. 35 years of experience in operations logistics warehousing or supply chain management
3. Experience managing frontline teams and driving performance through metrics
4. Strong analytical skills with proficiency in Excel and data interpretation

Preferred Qualifications:
1. MBA or equivalent postgraduate degree
2. Experience in last-mile delivery e-commerce fulfillment or quick commerce operations
3. Knowledge of Lean Six Sigma or Kaizen methodologies
4. Familiarity with fleet management route planning or DSP/3PL partner management
5. SQL proficiency for data deep-dives and reporting


Key job responsibilities
Process & SOP Ownership
Serve as the custodian of all processes and SOPs for the assigned program. Continuously challenge refine and innovate existing workflows to enhance quality reduce waste and eliminate non-value-added activities through creative out-of-the-box solutions.

Cross-Functional Coordination
Collaborate with internal teams and external stakeholders to ensure seamless execution of last-mile operations and timely delivery of customer orders.

End-to-End Operations Management
Oversee in-bound outbound delivery returns forward-leg pick-ups capacity utilization network optimization and contingency planning to drive operational efficiency.

Partner Management
Manage relationships with delivery partners and vendors to ensure alignment with performance standards compliance requirements and capacity needs. Drive accountability monitor performance metrics and enable partners with support and guidance to meet operational goals.

Quality & Customer Experience Excellence
Drive high performance in quality metrics and customer experience across last-mile delivery and pick-up operations.

Training & Capability Building
Work with training teams to develop improve and update training materials embedding a culture of problem-solving and continuous learning across the network.

Data-Driven Problem Solving
Use data insights and analytics to identify root causes reduce losses improve productivity and optimize operational costs through structured problem-solving.

A day in the life
Reviews previous days metrics across inbound outbound delivery returns and customer experience.
Leads the Daily Business Review (DBR) to discuss performance gaps root causes capacity and action plans.
Coordinates with cross-functional teams and delivery partners to ensure smooth last-mile operations.
Monitors real-time execution resolves escalations and activates contingency plans when required.
Ensures SOP adherence drives process standardization and evaluates improvement opportunities.
Works with training teams to update materials and reinforce a problem-solving culture.
Ends the day by updating dashboards tracking actions and preparing insights for the next DBR.

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience

- 1 years of performance metrics process improvement or lean techniques experience

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