SFCC Backend Developer

Job Description: Managed Services Back End Engineer

About the Role:

Were looking for a Managed Services Back End Engineer to support maintain and enhance enterprise-grade backend systems for global clients. Youll play a key role in ensuring application stability resolving production issues optimising backend performance and delivering continuous improvements within a managed services environment.

This role is ideal for someone who has strong backend engineering skills enjoys troubleshooting complex issues and can work effectively in a fast-paced support and enhancement model.

Key Responsibilities:

• Backend Development & Support:
  • Design develop maintain and support backend services APIs microservices and integrations across enterprise applications.
• Managed Services Delivery:
  • Work as part of a managed services team to handle incidents service requests problem tickets minor enhancements and production support activities within defined SLAs.
• Incident & Problem Management:
  • Investigate troubleshoot and resolve application issues production defects performance bottlenecks integration failures and data-related issues.
• Hands-on Coding:
  • Write clean modular scalable and maintainable backend code using technologies such as Java Spring Boot or similar backend frameworks depending on the project stack.
• API Development & Integration:
  • Develop and support RESTful APIs SOAP services middleware integrations and third-party system connections with proper error handling logging retry mechanisms and security controls.
• Database Management:
  • Work with relational and NoSQL databases such as MySQL PostgreSQL Oracle SQL Server MongoDB or similar including writing optimized queries stored procedures and troubleshooting data issues.
• Performance Optimization:
  • Monitor and improve backend application performance API response times database queries memory usage and overall system reliability.
• Monitoring & Observability:
  • Use tools such as Splunk AppDynamics New Relic Datadog ELK Grafana Prometheus or CloudWatch to monitor applications analyze logs identify trends and prevent recurring issues.
• Change & Release Support:
  • Support deployments hotfixes configuration changes release validation smoke testing and rollback activities as required.
• Root Cause Analysis:
  • Perform detailed RCA for recurring production issues and implement preventive fixes or long-term solutions.
• Automation & Continuous Improvement:
  • Identify opportunities to automate repetitive support tasks improve operational efficiency reduce manual effort and enhance platform stability.
• Cross-functional Collaboration:
  • Work closely with client stakeholders product owners business analysts QA teams DevOps engineers and offshore/onshore teams to ensure timely resolution and quality delivery.
• Documentation:
  • Maintain technical documentation support runbooks SOPs troubleshooting guides deployment notes API documentation and knowledge base articles.

Required Qualifications:

• 4-7 years of hands-on experience in backend development application support or managed services delivery.
• Strong backend engineering experience in one or more technologies such as:
  • Java / Spring Boot
  • Python
  • .NET / C#
  • Microservices architecture
• Strong understanding of REST APIs SOAP services JSON XML authentication authorization and integration patterns.
• Experience working in a production support or managed services environment with SLA-driven delivery.
• Good knowledge of incident problem change and release management processes.
• Hands-on experience with databases such as:
  • MySQL
  • PostgreSQL
  • Oracle
  • SQL Server
  • MongoDB
• Ability to troubleshoot backend issues related to APIs services databases integrations jobs and batch processes.
• Experience with logging monitoring and observability tools.
• Good understanding of cloud platforms such as AWS Azure or Google Cloud Platform.
• Familiarity with CI/CD tools such as Jenkins GitHub Actions GitLab CI/CD Azure DevOps or Bitbucket Pipelines.
• Strong knowledge of Git-based version control workflows.
• Understanding of security best practices including API security encryption access controls secrets management and secure coding.
• Ability to work on enhancements bug fixes support tickets and minor development activities.
• Strong analytical debugging and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work in a collaborative offshore/onshore delivery model.
• Willingness to work in shifts or extended support hours as required by project needs.

Deep Expertise In:

• Backend application support and development
• REST/SOAP API troubleshooting and enhancement
• Microservices-based architecture
• Database query optimization and issue resolution
• Production incident handling and RCA
• Application logs monitoring and alert analysis
• Service availability scalability and performance tuning
• Error handling retry logic timeout handling and exception management
• Deployment support and release validation
• Support documentation SOPs and runbook creation
• Working in ITIL-based managed services models

Qualifications:

• BE / / MCA / MSc IT / equivalent degree in Computer Science Information Technology or a related field.
• Proven experience in backend development and production support.
• Strong ability to troubleshoot complex backend database integration and configuration issues.
• Ability to adapt to a dynamic and fast-paced environment with changing priorities.
• Strong ownership mindset with the ability to drive issues to closure.
• Good communication skills and ability to interact with technical and non-technical stakeholders.
• Prior experience in the Indian IT services or managed services market will be an advantage.

Required Skills:

Salesforce commerce #oMicroservices architectureproduction supportMySQLOraclePostgreSQL