ServiveNow ITOM Developer

Company: WillWare Technologies
Role:ServiceNow ITOM Consultant (6 Years)
Experience: 6 Years
Location: Bangalore (Onsite)

Role Overview

We are looking for an experienced ServiceNow ITOM Consultant who can take ownership of IT Operations Management capabilities and drive end-to-end implementation enhancement and optimization. The ideal candidate should be hands-on comfortable working independently and capable of designing scalable ITOM solutions aligned with business needs.

Key Responsibilities

• Define and implement ITOM policies and standard operating procedures (SOPs) to ensure consistent and efficient operations.
• Design and build integrations to onboard new monitoring tools into ServiceNow Event Management (EM).
• Configure and manage Event Management including event rules alert correlation CI binding and incident routing.
• Work extensively with Flow Designer to automate processes and improve operational efficiency.
• Implement and manage Agent Client Collector (ACC) for data collection and monitoring.
• Leverage Metric Intelligence to enable proactive monitoring and anomaly detection.
• Develop and maintain server-side scripts (Business Rules Script Includes etc.) to support custom requirements.
• Ensure effective use and configuration of ITOM plugins
• Collaborate with cross-functional teams to align ITOM solutions with business and operational goals.
• Troubleshoot and optimize existing implementations for performance and reliability.

Required Skills & Experience

• 6 years of overall IT experience with strong expertise in ServiceNow ITOM.
• Proven experience in Event Management (EM) including event ingestion alert rules and CI binding.
• Hands-on experience in integrating external monitoring tools with ServiceNow.
• Strong knowledge of Flow Designer and workflow automation.
• Experience working with Agent Client Collector (ACC).
• Solid understanding and practical exposure to Metric Intelligence.
• Strong scripting experience (JavaScript) on the ServiceNow platform.
• Good working knowledge of ITOM modules and plugins such as CMDB and Discovery
• Ability to work independently and take ownership of deliverables.

Good to Have

• ServiceNow certifications (CSA CAD CIS-EM CIS-DISCO).
• Experience with large-scale ITOM implementations.
• Strong analytical and problem-solving skills.

Required Skills:

ServiceNowITOMIT Operations ManagementEvent Management SoftwareJavascript