ServiceNow ITSM Lead

WILLWARE TECHNOLOGIES PRIVATE LIMITED

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description - Senior ServiceNow Developer / Tech Lead

Experience: 8-10 Years
Location: Pan India

Job Summary

We are looking for an experienced Senior ServiceNow Developer / Tech Lead with 8-10 years of hands-on experience in designing developing and delivering enterprise solutions on the ServiceNow platform. The ideal candidate should have strong expertise in ServiceNow development ITSM processes platform customization integrations technical leadership and project delivery. The role requires leading development teams driving platform enhancements and ensuring high-quality ServiceNow implementations.

Key Responsibilities

Design develop and implement scalable solutions on the ServiceNow platform.
Configure and customize ServiceNow applications workflows forms and platform components to support ITSM/ITIL processes.
Lead technical delivery of ServiceNow projects from design through deployment.
Develop and enhance ServiceNow modules including Incident Problem Change CMDB Service Catalog Knowledge SLA/SLM and Service Portal.
Build and maintain customizations using Business Rules Client Scripts Script Includes UI Actions UI Policies UI Pages Catalog Client Scripts Email Scripts Scripted Web Services Events Workflows and Import Sets.
Develop and maintain integrations using REST APIs SOAP Web Services and other integration technologies.
Monitor platform health performance and compliance and recommend optimization opportunities.
Manage production deployments update sets system upgrades maintenance and instance cloning activities.
Conduct code reviews user story reviews and ensure adherence to ServiceNow development best practices.
Troubleshoot complex production issues perform root cause analysis and implement permanent fixes.
Participate in sprint planning backlog refinement daily stand-ups and Agile ceremonies.
Collaborate with business stakeholders process owners and cross-functional teams to gather requirements and deliver solutions

Required Skills

8-10 years of recent hands-on experience in ServiceNow development.
Strong expertise in ServiceNow platform design configuration and customization.
Experience with ITSM modules including Incident Problem Change CMDB Service Catalog Service Portal and SLA/SLM.
Hands-on experience developing Business Rules Client Scripts Script Includes UI Actions UI Policies UI Pages Catalog Client Scripts Catalog UI Policies Email Scripts Scripted Web Services Events Workflows and Import Sets.
Strong knowledge of JavaScript and ServiceNow scripting.
Experience developing REST and SOAP integrations with external systems.
Experience managing technical delivery and leading ServiceNow development projects.
Hands-on experience with production deployments update set management system upgrades maintenance and instance cloning.
Strong troubleshooting debugging and root cause analysis skills.
Experience conducting code reviews and user story reviews.
Experience working in Agile/Scrum development environments.
Excellent communication stakeholder management and problem-solving skills.

Required Skills:

ServiceNowDeveloperITSM

Job Description - Senior ServiceNow Developer / Tech Lead Experience: 8-10 YearsLocation: Pan India Job Summary We are looking for an experienced Senior ServiceNow Developer / Tech Lead with 8-10 years of hands-on experience in designing developing and delivering enterprise solutions on the ServiceN...

Job Description - Senior ServiceNow Developer / Tech Lead

Experience: 8-10 Years
Location: Pan India

Job Summary

Key Responsibilities

Design develop and implement scalable solutions on the ServiceNow platform.
Configure and customize ServiceNow applications workflows forms and platform components to support ITSM/ITIL processes.
Lead technical delivery of ServiceNow projects from design through deployment.
Develop and enhance ServiceNow modules including Incident Problem Change CMDB Service Catalog Knowledge SLA/SLM and Service Portal.
Build and maintain customizations using Business Rules Client Scripts Script Includes UI Actions UI Policies UI Pages Catalog Client Scripts Email Scripts Scripted Web Services Events Workflows and Import Sets.
Develop and maintain integrations using REST APIs SOAP Web Services and other integration technologies.
Monitor platform health performance and compliance and recommend optimization opportunities.
Manage production deployments update sets system upgrades maintenance and instance cloning activities.
Conduct code reviews user story reviews and ensure adherence to ServiceNow development best practices.
Troubleshoot complex production issues perform root cause analysis and implement permanent fixes.
Participate in sprint planning backlog refinement daily stand-ups and Agile ceremonies.
Collaborate with business stakeholders process owners and cross-functional teams to gather requirements and deliver solutions

Required Skills

8-10 years of recent hands-on experience in ServiceNow development.
Strong expertise in ServiceNow platform design configuration and customization.
Experience with ITSM modules including Incident Problem Change CMDB Service Catalog Service Portal and SLA/SLM.
Hands-on experience developing Business Rules Client Scripts Script Includes UI Actions UI Policies UI Pages Catalog Client Scripts Catalog UI Policies Email Scripts Scripted Web Services Events Workflows and Import Sets.
Strong knowledge of JavaScript and ServiceNow scripting.
Experience developing REST and SOAP integrations with external systems.
Experience managing technical delivery and leading ServiceNow development projects.
Hands-on experience with production deployments update set management system upgrades maintenance and instance cloning.
Strong troubleshooting debugging and root cause analysis skills.
Experience conducting code reviews and user story reviews.
Experience working in Agile/Scrum development environments.
Excellent communication stakeholder management and problem-solving skills.