Servicenow ITSM Developer

Company: WillWare Technologies
Role: ServiceNow ITSM Developer
Experience: 3-8 Years
Location: Gurugram
Work Mode: Onsite

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with 3-8 years of experience in designing developing and implementing ServiceNow ITSM solutions. The ideal candidate should have hands-on experience in configuring ITSM modules scripting workflows integrations and platform customization while following ServiceNow best practices.

Key Responsibilities

• Design develop configure and customize ServiceNow ITSM applications.
• Implement and enhance ITSM modules including Incident Problem Change Request Service Catalog Knowledge Management and CMDB.
• Develop Business Rules Client Scripts UI Policies UI Actions Script Includes ACLs and Scheduled Jobs.
• Build and maintain Catalog Items Record Producers Order Guides and Flow Designer workflows.
• Create and customize forms tables notifications reports dashboards and SLAs.
• Develop integrations using REST APIs SOAP Web Services IntegrationHub and MID Server.
• Work on CMDB data management and support Discovery-related activities.
• Troubleshoot platform issues optimize system performance and provide production support.
• Collaborate with business stakeholders functional consultants and technical teams to gather and implement requirements.
• Follow ServiceNow development best practices coding standards and Agile methodologies.

Required Skills

• 3-8 years of experience in ServiceNow development.
• Strong hands-on experience with ServiceNow ITSM modules.
• Proficiency in JavaScript Glide API ServiceNow scripting and Flow Designer.
• Experience with Business Rules Client Scripts UI Policies UI Actions Script Includes ACLs and Notifications.
• Hands-on experience in Service Catalog Workflows and Flow Designer.
• Knowledge of REST/SOAP integrations IntegrationHub and MID Server.
• Experience with CMDB concepts and ServiceNow platform administration.
• Good understanding of ITIL processes.
• Strong analytical troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience in ITOM Discovery HRSD CSM or SPM is an added advantage.
• ServiceNow Certified System Administrator (CSA) certification is preferred.
• Certified Application Developer (CAD) certification is a plus.
• Experience working in Agile/Scrum environments.

Education

• Bachelors degree in Computer Science Information Technology or a related field.