ServiceNow ITAM Developer

Role: ServiceNow ITAM Developer
Experience: 6 Years
Location: Hyderabad
Work Mode: Hybrid

Job Description
This role is responsible for designing engineering and deploying ServiceNow ITAM solutions
that support high-availability operations and deliver reliable automated service workflows
across. The position focuses on enhancing ITAM module streamlines IT asset management
processes to reduce costs and risks while implementing modern engineering practices
automation frameworks and integration patterns.
The engineer collaborates with cross-functional teams to streamline operational processes
reduce manual effort strengthen service reliability and improve user experience for support
teams and business partners. This role requires independent judgment to recommend and
implement improvements to ITAM architecture workflow logic automations and data quality
strategies that support organizational outcomes.
Success is measured by:
Accurate enterprise-wide hardware asset inventory integrated with CMDB.
Reduced manual effort via automated procurement deployment and retirement
workflows.
Improved lifecycle governance ensuring assets are complete correct and compliant.
Reliable audit trails and reporting for asset certification and attestation
Accurate tracking of entitlements consumption and compliance across all software
publishers.
Optimized license usage with reclaimed/harvested licenses reducing cost.
Improved audit readiness with effective license position (ELP) reports and compliance
dashboards.

Job Responsibilities:
Hardware Asset Management (HAM):
Design configure and implement ServiceNow HAM solutions to manage hardware
assets throughout their lifecycle (procurement deployment maintenance retirement).
Build automated workflows for requests transfers and decommissioning.
Integrate HAM with CMDB Discovery and Procurement systems.
Maintain MID Servers webhooks and orchestration supporting HAM processes.
Ensure data accuracy governance and compliance through certification and
attestation.
Software Asset Management (SAM):
Configure and optimize ServiceNow SAM Pro for discovery normalization
reconciliation and compliance.
Develop custom scripts and workflows to automate license management harvesting
and reclamation.
Integrate SAM with procurement HR AD and discovery tools to align entitlements and
usage.
Gather document and validate business requirements for HAM and SAM processes
including hardware lifecycle software entitlements SaaS management and compliance
needs.
Implement entitlement imports normalization rules reconciliation jobs and
compliance logic.
Build custom dashboards and reports for license position usage optimization and
compliance audits.
Enforce compliance through business rules workflows and custom license models.
Assess new ServiceNow features plugins and architectural patterns
Stay current on ServiceNow releases to identify opportunities to modernize ITAM
capabilities using AI predictive intelligence virtual agent and next-generation
automation. Recommend and implement enhancements that reduce operational
overhead and expand platform maturity.
Produce technical documentation and design specifications
Document workflow logic integration patterns API specifications catalog structures
change models data flows and operational runbooks to support long-term
maintainability and engineering alignment.
Support ITAM improvement initiatives and cross-functional transformations
Contribute to environment cleanups process optimization efforts data migrations
governance structures and platform expansion projects to support the enterprises
broader IT and service transformation goals.

Education & Work Experience:
Bachelors degree in computer science or engineering
6 years of technical engineering experience including hands-on ServiceNow
development and ITAM (HAM and SAM) process automation
HardwareAsset Management (HAM):Lifecycle (procurement to disposal) asset tagging
inventory controls discovery.
SoftwareAsset Management (SAM):License compliance publisher metrics (Microsoft
Oracle) subscription optimization contract management
Knowledge Skills and Abilities
Strong communication skills (Required)
Customer-centric mindset with experience supporting operational teams (Required)
Analytical skills to troubleshoot workflow issues optimize processes and interpret
service data (Required)
Technical writing and documentation experience (Required)
Understanding of ITIL processes ITSM fundamentals (Required)
CMDB/CSDM:Understanding the Configuration Management Database and Common
Service Data Model.
Expertise in JavaScript Glide API REST integrations Flow Designer and modern
engineering best practices
Platform Basics:Navigation Forms Tables Lists ACLs Reporting

Required Skills:

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