ServiceNow Developer +Support Admin

Company Name: WillwareTechnologies
Role:ServiceNow Developer Support Admin
Experience:7 Yeears
Location: Chennai BangaloreMumbai Hyderabad

Job Description:

We are looking for an experienced ServiceNow Senior Developer Support Administrator to develop enhance administer and support the ServiceNow platform. The ideal candidate should have strong hands-on experience in ServiceNow development platform administration ITSM processes integrations and production support.

Mandatory Skills

• 7 years of ServiceNow experience.
• Strong experience with ITSM (Incident Problem Change Request Knowledge Management).
• Hands-on experience with Service Catalog and Flow Designer.
• Strong knowledge of JavaScript Business Rules Client Scripts Script Includes UI Policies UI Actions and ACLs.
• Experience with REST/SOAP APIs Scripted REST APIs and integrations.
• Experience with CMDB CI management and Discovery (preferred).
• Strong platform administration skills (Users Groups Roles Notifications SLAs).
• Experience with Update Sets application deployments and instance upgrades.
• Experience in production support incident resolution root cause analysis and platform maintenance.
• Good understanding of Agile/Scrum methodology.

Key Responsibilities

• Develop and customize ServiceNow applications and workflows.
• Configure and support ITSM modules and Service Catalog.
• Build and maintain integrations using REST/SOAP APIs.
• Administer the ServiceNow platform including users roles ACLs and security.
• Manage CMDB update sets releases and deployments.
• Monitor platform health and troubleshoot production issues.
• Perform root cause analysis and resolve incidents within SLA.
• Collaborate with business users and technical teams to deliver enhancements.
• Participate in upgrades patches and platform optimization.
• Mentor junior developers and support team members.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation (preferred)

Required Skills:

ITSMCMDBREST/SOAP APIsproduction support