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ServiceNow Customer Service Management (CSM)
Job Location:
Monthly Salary:
Posted:
8 September 2026 (Yesterday)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Project Role : Custom Software Engineer
Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies applications methodologies processes and tools to support a client project or entity.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Software Development Lead you will be responsible for developing and configuring software systems either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions applying your knowledge of technologies and methodologies to support client needs and project objectives. You will engage in problem-solving activities guiding your team through challenges while ensuring that the software meets the required standards and specifications.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Mentor junior team members to enhance their skills and knowledge.
- Facilitate regular team meetings to discuss progress challenges and solutions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong understanding of software development methodologies.
- Experience with system integration and configuration.
- Ability to analyze and troubleshoot software issues effectively.
- Familiarity with project management tools and practices.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Chennai office.
- A 15 years full time education is required.
Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies applications methodologies processes and tools to support a client project or entity.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Software Development Lead you will be responsible for developing and configuring software systems either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions applying your knowledge of technologies and methodologies to support client needs and project objectives. You will engage in problem-solving activities guiding your team through challenges while ensuring that the software meets the required standards and specifications.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Mentor junior team members to enhance their skills and knowledge.
- Facilitate regular team meetings to discuss progress challenges and solutions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong understanding of software development methodologies.
- Experience with system integration and configuration.
- Ability to analyze and troubleshoot software issues effectively.
- Familiarity with project management tools and practices.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Chennai office.
- A 15 years full time education is required.
About Company
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more
