ServiceNow Administrator

Skill: ServiceNow Administrator
Required Technical Skill Set:Strong hands-on experience in: ServiceNow Administration (ITSM ITOM CMDB)
Experience Range: 9 Years
Location : Chennai Hyderabad Bengaluru Mumbai Kolkata Noida Gurugram Pune Kochi

We are looking for an experienced Lead ServiceNow Platform Administrator to manage the administration configuration governance and health of the ServiceNow platform. The role involves platform support upgrades release management production deployments and ensuring platform stability across multiple environments.

• Administer and support ServiceNow modules including ITSM ITOM ITAM SPM EA VR and Service Catalog.
• Configure and customize Business Rules Client Scripts UI Policies Flow Designer ACLs Notifications Data Policies and Catalog Items.
• Monitor and resolve platform incidents service requests and production issues.
• Lead platform upgrades testing release management and code migrations using Update Sets.
• Manage DEV QA UAT Pre-Prod and Production instances.
• Collaborate with developers architects and business stakeholders on enhancements and platform governance.
• Maintain Knowledge Base articles documentation and operational reports.

• 5 years of ServiceNow Platform Administration experience.
• Strong expertise in ITSM ITOM ITAM Service Catalog CMDB Flow Designer Business Rules Client Scripts UI Policies ACLs and Update Sets.
• Experience with platform upgrades release management production deployments REST/SOAP integrations and Agile delivery.

• Bachelors degree in Computer Science IT or related field.
• ServiceNow CSA certification (Mandatory).
• CAD and CIS certifications (Preferred).

Required Skills:

Servicenow developerITSMCMDBITOMHRSDServiceNow integrationsServiceNow Administration