Service Supervisor Repair

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Job Description: Service Supervisor (Repair)

Location : Bangalore

Title: Service Supervisor

The Field Supervisor Service is responsible for delivering operational excellence in the designated routes and ensuring customer centricity. The role oversees field operations customer relationship management team performance and compliance with service standards while driving continuous improvement and business growth.

• Adherence to EH&S policy and practices.

• Ensure Zero accident / incident. Engage and reiterate employees on safe work practices.

• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.

• Conduct toolbox talk with field professionals.

• Conduct EH&S inspection/audit and cover each employee in designated routes.

• Carry out annual equipment survey.
• Plan for repair schedule as a preventive method.
• Carry out NIS before taking over new construction and modernization jobs.
• Generating & Facilitating T orders booking and closure.
• Ensure zero call back through periodic scheduled maintenance.
• Ensure Quality of Service through defined processes and inspections.

• Timely and Transparent communication with customers. Build strong customer relationships to enhance customer centricity.
• Responsible for acquisition and recoveries of Units.
• Material and Inventory management.
• Drive Safety awareness program in schools and societies.
• Actively participate in Regional Quality Council & Safety meetings and ensure timely progress.

• Diploma in Electrical or Mechanical Engineering.
• 3-10 years of experience in lifts/escalators service including customer-facing roles.
• Strong communication and customer service skills.
• Proficiency in MS Office.
• Good analytical and problemsolving skills.

What You Need to Be Successful at Otis

CustomerCentric Mindset
Otis is committed to being a worldclass customerfocused service company success begins with understanding and caring for customer needs.

ProblemSolving & Technical Curiosity
Innovation is core to Otis heritageBeing curious analytical and apply engineering principles.

Empowerment

We encourage and support smart risk taking with ownership and accountability.

Collaboration & Communication

We work together as a one team we partner create connections and contribute across Otis.

FutureFocused Mindset
Otis looks for individuals who are smart adaptive digitally aware and excited to shape the future of smarter safer mobility.

Whats In it For Me

Real Impact from Day One
Work on projects that directly influence how millions move safely across Indias buildings metros railways commercial hubs and airports.

Structured Learning & Growth
Access to technical training leadership development mentorship and global best practicesdesigned to accelerate your career.

Global Exposure Local Opportunities
Be part of a global company with opportunities to learn from global experts while building your career.

People-First Culture
Join Otis that places people at the center of everythingyour well-being growth and success truly matter here.

Career Paths for Every Ambition
Whether you want to build expertise in engineering manufacturing operations service project management HR finance legal Delivery Operations or technologyOtis supports multiple growth pathways.

Work on Innovation That Matters
Experience the intersection of smart technology safety sustainability and urban mobility.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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