Service solutions analyst

Job Title

Job Description

588292 Service solutions analyst

Your Role:

. Analyzes customer performance data and industry benchmarks providing detailed insights and recommendations to multiple teams to drive customer success and improve business outcomes.

Develops enhances and manages key performance indicator (KPI) dashboards ensuring that complex data is visualized effectively and supports strategic decision-making across multiple teams.
Develops professional expertise and applies comprehensive knowledge of company products and services to effectively address challenges and opportunities.

Works under general supervision and established processes utilizing independent judgment to navigate and adhere to operational policies ensuring compliance and optimal performance.

Collaborates with stakeholders to identify and address specific data reporting needs designing and implementing standardized reports dashboards and scorecards that align with organizational goals and objectives.

Participates in initiatives to improve data quality and reporting accuracy by working with data management and IT teams to identify discrepancies implement corrective measures and ensure consistency in data outputs.

Performs in-depth analysis of customer and operational data generating custom ad hoc reports that provide actionable insights for improving customer experience product performance and service delivery.

Stays informed about the latest developments in data analytics and industry best practices incorporating new techniques and technologies into the Service Solutions teams analytical processes and tools.

Participates in cross-functional projects and multi-disciplinary teams using data-driven insights to optimize customer workflows enhance service solutions and improve overall operational efficiency.

Gathers and incorporates feedback from end users and field teams on the effectiveness of reports and dashboards iterating on designs to improve usability relevance and data quality.

Develops maintains and continuously improves technical documentation ensuring complex technical concepts procedures and product information are communicated clearly accurately and consistently to diverse audiences.

Collaborates with engineering service quality and product management teams to gather validate and translate technical information into user-friendly manuals service instructions knowledge articles and training materials.

Reviews and updates technical content to reflect product changes regulatory requirements and field feedback ensuring documentation remains current compliant and aligned with organizational standards.

Analyzes documentation usage metrics customer feedback and support trends to identify content gaps and opportunities providing recommendations that improve knowledge accessibility service effectiveness and user experience.

Participates in cross-functional initiatives to standardize documentation processes templates and content management practices driving consistency efficiency and continuous improvement across the technical publications ecosystem.

You Are a Great Fit If:

Minimum required Education:
Bachelors Degree/ Vocational Education in Data Science IT Business Administration Healthcare or equivalent.

Minimum required Experience:
No prior experience required with Bachelors OR minimum 4 years of experience with Vocational Education in Data Analysis Business Intelligence (BI) and Analytics Healthcare or Medical Device Industry or equivalent.

How we work together:

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.

• Onsite roles require full-time presence in the companys facilities.
• Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
• This role is an office-based role.
  

About Philips:
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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