Service Parts Program Integrator

Service Parts Program Integrator is the key interface between Patient Care Solutions (PCS) Engineering Teams (NPI and IB) Product Management and the Global Service Parts Organization (GSPO) across the entire product lifecycle. The role leads cross-functional collaboration to ensure service-readiness for New Product Introductions (NPIs) to resolve technical obsolescence of service parts to build a strategy to continue service after end of product sales and to reduce service inventory in anticipation of product End of Guaranteed Service (EOGS). As a Program Integrator (PI) you will serve as the focal interface between multiple functions. You will gain great cross-functional exposure & project leadership skills leading daily interactions with supply chain sourcing engineering Service Segment Lifecycle Leaders etc. aiming to create the optimal solution for customers and business around spare part strategies.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.

• Ensure customer satisfaction for NPIs by delivering service parts readiness and availability on time.
• Improve product quality by monitoring post-NPI service demand identifying potential quality problems and escalating to Engineering and Global parts organization.
• Review all engineering changes for impact to service parts; prevent fulfillment gaps and trapped inventory due to engineering changes.
• Improve fulfillment by prioritizing technical obsolescence and Supplier Change Request workload for supporting engineering and GSPO teams.
• Collaborate with engineering teams to build service part lists for products going through M6 M7 and M8 milestones; develop strategy to ensure continued service parts fulfillment after product end of sales.
• Support of Last Time Buy and Supplier Move projects to ensure spare part availability till End of Guaranteed Service.
• Support VCP activities to increase availability of repaired and harvested spare parts.
• Help to drive regional spare part pricing activities to secure revenue and margin targets.

Quality Specific Goals:

• Aware of and comply with the GE HealthCare (GEHC) Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position.
• Complete all planned quality and compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.

• Bachelors degree with minimum 5 years experience.
• 3 years experience in cross-functional product development/integration product support or project management.
• Ability to work effectively across functions to deliver results for multiple commitments in a global environment.
• Experience working with product installed base teams or field service teams.
• Ability to manage competing priorities.
• Ability to monitor and manage critical path elements of consolidated projects.
• Excellent English verbal and written communication skills.
• Ability to make formal presentations.

• MBA or masters degree.
• Patient Care Solutions (MS DCAR MIC ARC) product knowledge and experience.
• Experience working in MyWorkshop PDM system.
• Experience working in Oracle GLPROD or other ERP Systems.
• Experience working in SPM or other Planning Systems.
• Strong analytical skills.
• Proven experience improving processes and accelerating change.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

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