Service Engineer I&S Sales

Responsibilities:

1. Business Development

• Promote and sell shaped refractories such as MgO-C bricks and AMC bricks.
• Promote and sell unshaped refractories including basic gunning mass castables DVM for tundish and concreting materials.
• Participate in RFQs technical discussions and customer trials to support business growth.

2. Application & Performance Monitoring

• Monitor refractory performance in steel and hot metal ladles (metal zone slag zone bottom).
• Oversee applications in EOF/EAF/BOF vessels.
• Evaluate tundish working lining performance (DVM spray mass castable).
• Support torpedo ladle and RH degasser refractory applications.
• Conduct post-mortem analysis and implement life improvement initiatives.
• Track consumption trends (kg/ton) and recommend optimization strategies.

3. Trial Management & Technical Support

• Plan execute and monitor refractory trials at customer sites.
• Coordinate installation activities including brick lining gunning casting and dry-out processes.
• Troubleshoot operational and application issue and provide corrective actions.

4. Customer Relationship & Coordination

• Develop and maintain strong relationships with steel melting shop (SMS) operations refractory maintenance and procurement teams.
• Act as a single point of contact between customers and internal technical/manufacturing teams.
• Provide regular technical reports performance reviews and feedback to customers.

5. Documentation & Reporting

• Prepare detailed trial reports performance evaluations and technical presentations.
• Maintain data on lining life refractory consumption and cost per ton of steel.
• Support marketing and sales teams with case studies and technical insights.

Profile/Competencies:

Essential:

• Diploma or Graduation in Engineering (preferably Metallurgy / Ceramic / Mechanical).
• 56 years of experience in steel refractory technical sales or application roles.
• Strong knowledge of steel melting shop (SMS) refractory practices and failure mechanisms.
• Hands-on experience in gunning casting and brick lining supervision.
• Good understanding of steelmaking processes (Ladle EOF EAF/BOF Tundish RH Torpedo).
• Ability to analyse refractory wear patterns and recommend solutions.
• Strong communication and technical presentation skills.
• Proficiency in MS Excel and reporting tools.

Preferred:

• Prior on-site experience in integrated steel plants.
• Experience in handling customer trials and performance optimization projects.
• Exposure to cost optimization and refractory consumption reduction initiatives.
• Familiarity with data analysis and reporting systems.