Service Delivery Manager-Cybersecurity

Security Delivery Manager (SDM)
Role Overview
We are looking for a Security Delivery Manager (SDM) to support the delivery and management of security services for our clients. The role will provide hands-on exposure to security operations service delivery client management project coordination and cross-functional collaboration.
The ideal candidate should have a strong interest in cybersecurity good communication skills a customer-focused mindset and the ability to coordinate effectively across teams.

Key Responsibilities

• Assist in managing and overseeing security tools processes and day-to-day security service activities.

• Support the development implementation documentation and monitoring of security policies procedures and workflows.

• Participate in daily Scrum meetings track project activities and ensure assigned tasks and deliverables remain on schedule.

• Support the Service Delivery team in ensuring timely consistent and high-quality security services to clients.

• Coordinate with internal technical and operational teams to facilitate smooth service delivery and timely resolution of client requirements.

• Collaborate cross-functionally with Security Operations Engineering Support Project Management and other relevant teams to resolve issues and improve service delivery.

• Support the seamless onboarding of new customers across various security services ensuring requirements configurations documentation and handovers are completed effectively.

• Act as a point of coordination for client technical queries and work with relevant internal teams to provide accurate and timely resolutions.

• Follow up on client issues requests and service-related activities to ensure a high level of client satisfaction.

• Assist in monitoring service performance identifying gaps and contributing to continuous improvement initiatives.

• Maintain accurate service documentation reports trackers and client-related records.

• Mentor and assist new team members by sharing knowledge processes and best practices while contributing to the overall development of the team.

• Proactively identify operational challenges and assist in implementing solutions to improve efficiency service quality and customer experience.

Key Skills & Competencies

• Basic understanding of cybersecurity concepts security operations and security tools.

• Strong communication and interpersonal skills.

• Customer-focused approach with a commitment to service excellence.

• Good coordination organization and time-management skills.

• Ability to work collaboratively across multiple teams.

• Problem-solving and analytical mindset.

• Ability to understand and manage multiple tasks and priorities.

• Willingness to learn new security technologies tools and processes.

• Familiarity with Agile/Scrum methodologies is an advantage.

• Ability to document processes and communicate technical information clearly.

What You Will Learn

• Security service delivery and client management.

• Practical exposure to security tools processes and workflows.

• Customer onboarding and service transition.

• Cross-team and stakeholder collaboration.

• Agile/Scrum-based project coordination.

• Security policy and process management.

• Technical issue resolution and customer satisfaction management.

• Team mentoring and professional development.

Bachelors or masters degree in technical discipline ( & MCA)

Interested candidates can apply to