Service Delivery Manager Cybersecurity

Position Description:

Company Profile:

At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Service Delivery Manager - Cybersecurity
Category: Service Delivery Manager - Cybersecurity
Location: Bengaluru
Position ID: J0726-0915
Employment Type: Full Time
Experience Required: 8 Years

Job Summary
We are seeking for cybersecurity Service Delivery Manager role is part of a major IT transformation complying with standards and requirements. The role plays a key part in the Sunrise transformation: major change in the target operating model (offshore) steering with local iT in each country the transformation and then ensuring service continuity technical consistency support quality and proper integration of production security and documentation requirements in a complex multi entity and multi contract environment.

Key Responsibilities

Technical Project Management of Sunrise transformation for infrastructure
Manage during the due diligence the technical infrastructure assessment focus on the cybersecurity perimeter: understand the exiting partners involved in the infrastructure security services.
Collaborate with the local IT Hosting & Network teams leadership business entities and other stakeholders to assess key infrastructure security risks plan controls and strategic initiatives accordingly to help ensure organisations risk appetite is met (NIST controls & target rating)
Follow up the knowledge transfer with the existing offshore providers to ensure cyber security is properly addressed

2. Infrastructure Cybersecurity Service Delivery for the transformed entities concerned
Support the Cyber Security teams in the investigation resolution and reporting of critical incidents to help ensure these are managed in a timely and effective manner to help minimize impact to the group
Lead the management of the day to day infrastructure security processes managed by the infrastructure teams and third party providers in the areas of:
Vulnerability management and network security (firewall management web filtering NAC network intrusion detection email security endpoint and server protection etc.)
Information protection (Data Loss Prevention management and key management)
Infrastructure Application security (pre and post development control implementation and testing
Contribute to Root Cause Analyses (RCA) post mortems and action plans
3. Delivery quality with external partners
Develop a strong open and proactive working relationship with the outsourced Service Delivery team
Be the primary interface between organisations and the infrastructure security service providers and ensure they meet contractually defined Service Level Agreements (e.g : Patching activities NisT controls AD assessments Disaster recovery exercises )
Define and collect metrics / KPIs for the measurement of infrastructure security and periodically report to leadership on events and incidents to help ensure performance is in line with organisations risk appetite
Hold regular governance calls (weekly monthly quarterly as needed) with outsourced providers to monitor and review cyber performance of their contract
Challenge the quality of diagnostics escalations and resolutions
Manage the collection of evidence for compliance reporting : SOC2 reports ISO27001 ORADAD .. with all 3rd parties
4. Support Enablement & Excellence
Support the Infrastructure teams in all Infrastructure Security matters to ensure compliance
Contribute to the formalization of:
Technical procedures
Operational runbooks
Knowledge Base content
Promote skill development and autonomy within support teams
Identify weaknesses and recurring incidents
Propose and lead improvement initiatives
Contribute to the evolution of Production and Support standards

Technical Skills
Good understanding & knowledge of Infrastructure security including Windows Client & Server technologies Virtualisation technologies Networking Patch/ Vulnerability management and Business Continuity / Disaster Recovery
Very strong knowledge of ITIL processes and their operational application
Ability to understand complex environments and architectures
Will have proven track record of working with external service providers and building strong relationships with them
Professional qualification in Project Management and/or 3 years demonstrated work experience
Experience in managing executing and improving IT controls
English (Fluent verbally and written)
Posture & Soft Skills
High level of autonomy
Strong Customer and Service Management Mindset
Natural technical leadership
Problem solving & analysis
Strong Communication
Planning Coordinating & Organizing
Strong ability to manage pressure and critical situations
This is a cross functional Security reference role accountable for the management of cybersecurity across all stack of it infrastructure

Skills:

• Communication
• Cybersec. Incident Remediation
• Delivery management
• Infrastructure
• Service Level Management (SLM)

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.