Service Delivery Manager

Position Description:

Founded in 1976 CGI is among the worlds largest independent IT and business consulting services firms. With 94000 consultants and professionals globally CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more about us .

Job Title: Service Delivery Manager (Application Support)
Experience: 10 years
Category: Software Development/ Engineering
Job Location: Bangalore
Position ID: J0426-2601
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelors or Masters degree in Computer Science Engineering or a related field.

The Senior Delivery Manager is responsible for leading the successful delivery of technology solutions while ensuring customer satisfaction operational excellence and financial performance. The role oversees multiple delivery teams manages customer relationships and is accountable for delivery governance project financials order management and P&L. Working closely with business stakeholders and support functions the Senior Delivery Manager ensures delivery commitments align with business objectives and contractual obligations.

Key Responsibilities
Lead end-to-end delivery across multiple teams ensuring quality predictable execution and customer satisfaction.
Build and maintain strong customer relationships acting as the primary delivery contact.
Own project financials including budgeting forecasting revenue costs profitability and P&L.
Manage the end-to-end customer order lifecycle ensuring orders are appropriately scoped funded resourced and delivered.
Monitor delivery performance risks dependencies and financial metrics implementing corrective actions where required.
Lead and mentor delivery teams fostering collaboration accountability and continuous improvement.
Establish delivery governance reporting and performance metrics while promoting Agile delivery practices.

Required Qualifications
10 years of experience managing technology delivery projects or programs.
Proven experience leading customer-facing delivery engagements and managing multiple teams.
Strong experience managing budgets forecasting project financials and P&L.
Experience with order management commercial delivery and stakeholder governance.
Good understanding of Agile and project delivery methodologies.
Proficiency with delivery management tools such as JIRA and ServiceNow.
Excellent leadership stakeholder management communication and problem-solving skills.

Preferred Qualifications
Experience managing large enterprise programs or strategic customer accounts.
Professional certifications such as PMP PRINCE2 Scrum Master or equivalent.
Familiarity with Agile frameworks (including SAFe) ITIL and DevOps practices.
Managing projects programs in Energy & Utilities domain

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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Skills:

• AWS Amplify
• Cloud Cruiser
• Problem Solving
• REST-Assured
• SQLite

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.