Senior Technical Writer (Information Experience team)

Summary

Job Description

Key responsibilities

• Work closely with developers product managers and user experience designers to plan and design targeted information experiences in short release cycles.

• Create and maintain technical content for our platform applications services and APIs.

• Build and apply content structures taxonomies and metadata that help humans and AI find and understand information easily.

• Use analytics search logs chat transcripts user feedback and product usage data to identify information gaps and prioritize improvements.

• Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created evaluated and delivered.

• Actively seek and incorporate constructive feedback from peers leads and cross-functional stakeholders to iterate on and improve content quality.
  

Required skills and experience

• 5 years of experience creating content for enterprise software applications.

• Excellent writing and communication skills.

• Strong technical aptitude and ability to adapt or write code samples to illustrate how a feature works.

• Knowledge of content development principles and practices including information architecture modular structured content metadata and information delivery.

• Understanding of web applications and cloud platforms such as AWS or Azure.

• Ability to gather information from subject matter experts and learn quickly by experimenting with products and tools.

• A collaborative mindset with openness to feedback and a desire for continuous improvement.

• Familiarity with core AI concepts such as prompting grounding retrieval and evaluation.
  You do not need to be a data scientist but you should understand how AI systems retrieve and use content and be able to design content accordingly.

• Comfort working in a distributed global team environment.
  

Preferably you also have some of the following

• Good understanding of structured authoring markup languages such as DITA and Markdown and static site generators such as Docusaurus.

• Experience working in Git/GitHub.

• Experience working in an Agile environment.

• Experience designing content models taxonomies or ontologies for technical content.

• Experience working with documentation or knowledge that feeds AI assistants chatbots or advanced search.

• Experience using analytics or evaluation methods to assess content quality findability or answer quality.
  

About the team

The Information Experience team creates and publishes content that helps our users successfully deploy customize and use Guidewire applications. Our audience includes business analysts technical consultants designers and programmers. We are passionate about customer success. We aim to deliver the right information to our users in the right format when and where they need it.

We are evolving our content into a governed knowledge layer that supports documentation in-product experiences search and AI assistants and you will play a key role in that transformation.

What we offer you

• An open collaborative and supportive work environment.

• Peers who are dedicated to creating high-quality user-centered content.

• Opportunities to drive and participate in initiatives to improve the information experience for our users.

• Support and freedom to experiment innovate and learn new technologies including AI tools and workflows.

About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.