Senior Technical Support Engineer OSSBSS

Mavenir is building the future of networks and pioneering advanced technology focusing on the vision of a single software-based automated network that runs on any cloud. As the industrys only end-to-end cloud-native network software provider Mavenir is transforming the way the world connects accelerating software network transformation for 250 Communications Service Providers in over 120 countries which serve more than 50% of the worlds subscribers.

Role Summary

Key Responsibilities

• Provide L2/L3 support forOnline Charging Systems (OCS)and related telecom infrastructure.
• Troubleshoot and resolve issues related toHTTP2/REST Diameter and SS7 protocols.
• Performpreventive health checks monitornetwork stability and ensure optimal system performance.
• Handleincident management including hot and critical issues and performKPI and traffic analysis.
• Configure and maintainbusiness/tariff productsand ensure accurate deployment.
• Work collaboratively with a team of skilled engineers to resolve complex technical issues.

Participate in24/7 shift rotations including weekends and holidays as per business requirements

Job Requirements

• Strong knowledge ofLinux/UNIX systemsandShell scripting.
• Hands-on experience withKubernetesand containerized environments.
• Good understanding ofHTTP2/REST APIsDiameter andSS7protocols.
• Experience in acustomer support environment preferably in telecom or network services.
• Familiarity withincident problem and configuration managementprocesses.
• Proficient inCouchbaseElasticsearch andKafka.
• Stronglogical and analytical skillswith the ability to prioritize and multitask.
• Excellentverbal and written communication skillsin English.
• Willingness tolearn new technologiesand stay updated with industry trends.
• 6 - 10 years of relevant experience in the above areas

Preferred Qualifications:

• Experience withmonitoring toolsandlog analysis platforms.
• Exposure toDevOps practicesandCI/CD pipelines.
• Knowledge ofcloud platforms(AWS GCP or Azure) is a plus.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world regardless of their ethnicity gender religion nationality age disability or other legally protected status.