Senior Technical Architect Associate Director, Solution Architecture

Some careers shine brighter than others.

If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director Solution Architecture.

In this role you will:

• Define end-to-end solution architecture for CRM platforms including microservices integrations and AI-enabled capabilities.
• Lead architecture ownership producing artefacts such as HLD/LLD API contracts and data flow designs.
• Own engineering delivery assurance including coding standards CI/CD readiness and production quality.
• Lead integration across CRM legacy systems and third-party vendors using scalable secure patterns.
• Design and deliver enterprise-grade AI solutions using Azure OpenAI (and GCP Vertex AI where relevant).
• Establish AI architecture patterns (e.g. RAG prompt orchestration model routing evaluation frameworks).
• Drive operational excellence through monitoring observability incident management and performance optimisation.
• Support future-state architecture and cloud/AI roadmap decisions across CRM and integration ecosystems.

To be successful in this role you will:

• Strong experience in Azure cloud services (Functions APIM Service Bus Application Insights) and integration patterns.
• Deep expertise in AI engineering including Azure OpenAI RAG design prompt engineering and model evaluation
• Proven experience designing CRM integration architectures including APIs event-driven patterns and workflow orchestration.
• Strong software engineering background (.NET/Python microservices testing and performance optimisation).
• Hands-on experience with CI/CD infrastructure as code and DevOps practices.
• Expertise in observability and production readiness (monitoring SLAs/SLOs resilience testing).
• Understanding of cross-cloud architecture including GCP Vertex AI and multi-cloud considerations.
• Strong stakeholder communication problem-solving and ability to drive architecture decisions across teams.

Youll achieve more when you join HSBC.

is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

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Issued by HSBC Software Development India