Senior Support Engineer
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Job Summary
We are looking for a Salesforce L2 Support Engineer to manage production support incident resolution and system stability across the Salesforce ecosystem. The role requires strong troubleshooting skills functional understanding and coordination with L3/Development teams.
Manage incidents end-to-end on the Salesforce Platform including high-priority issues
Perform detailed analysis and troubleshooting using Apex logs queries and system data
Handle complex service requests with timely resolution and clear communication
Conduct root cause analysis and coordinate fixes with L3/Dev teams
Monitor system health alerts and performance; proactively prevent recurring issues
Validate and support production changes and deployments
Maintain configurations under Salesforce Administration (users roles workflows validations)
Work with data and ensure integrity within Salesforce Database
Collaborate with build teams to ensure smooth transition from development to support
Document solutions update knowledge base and mentor L1 team members
Hands-on experience in Salesforce support and Salesforce Development basics
Strong knowledge of Apex SOQL and debugging
Experience with Salesforce Lightning (LWC/Aura) for issue analysis
Familiarity with Salesforce API integrations and troubleshooting
Understanding of Incident Problem and Change Management processes
Strong analytical communication and stakeholder management skills
Salesforce Admin / Platform Developer Certification
Experience with ITIL-based support environments
Exposure to monitoring and observability tools
Ownership Problem-solving Proactive monitoring Communication Team collaboration
Required Experience:
Senior IC
About Company
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