Senior Supervisor, Transaction Processing

Job Track Description:

• Requires broad technical expertise and company and industry knowledge.
• Accountable for functional operational and/or program management.
• Achieves goals through the work of others.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business technical support or production teams.
• Sets team priorities to ensure timely project completion.
• Coordinates work activities with other supervisors.
• Makes decisions based on policies procedures and business plans.
• Receives guidance from manager.
• May not perform the work supervised.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has basic knowledge of other disciplines.

Business Expertise

• Understands how to improve efficiency across related teams.

Impact

• Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

• Sets priorities and mentors employees to meet daily deadlines.

Problem Solving

• Resolves day-to-day technical and operational problems.

Interpersonal Skills

• Uses tact to exchange information and handle sensitive issues.

Responsibility Statements

• Manages teams and provides direction to resolve problems.
• Manages client SLAs.
• Coordinates resource planning.
• Coordinates with support functions.
• Generates financial reporting
• Prepares employee payroll.
• Communicates with stakeholders and clients.
• Drives process efficiencies.
• Coordinates employee training and development.
• Manages people and performance.
• Manges risk management security compliance and business continuity.
• Manages client transitions.
• Responsible for billing and invoicing.
• Participates in customer meetings and conference calls.
• Ensures best business practices and standard business policies.
• Performs other duties as assigned
• Complies with all policies and standards