Senior Solution Architect Service Platform

ServiceNow Solutions Architect

Enterprise ServiceNow architecture platform governance custom application development integration CMDB/CSDM maturity and transformation delivery

We are seeking an experienced ServiceNow Solutions Architect to lead the design development and implementation of scalable ServiceNow solutions across the enterprise. The architect will translate business requirements into practical platform architectures guide delivery teams establish governance standards and ensure the platform supports automation service quality security and measurable business value.

This role is suitable for a senior ServiceNow professional who is both architecture-oriented and hands-on: comfortable leading workshops designing integrations reviewing scripts and custom applications advising stakeholders and mentoring developers and administrators.

• Primary modules and domains: ITSM ITOM CMDB Discovery Service Mapping ITAM HRSD CSM SecOps App Engine Service Portal Service Catalog SPM EAM FSM and custom application development.
• Core architecture themes: Platform roadmap governance scalable workflows automation frameworks integrations data quality CMDB/CSDM maturity security compliance performance and upgrade-safe solution design.
• Delivery environment: Enterprise Service Management Agile/Scrum delivery DevOps practices cross-functional implementation teams and global enterprise stakeholder groups.

• Design end-to-end ServiceNow solutions based on business requirements enterprise architecture principles and platform best practices.
• Create solution designs technical specifications integration points data mapping documentation architecture decisions and implementation guidance.
• Define scalable platform architectures workflows automation frameworks security models and governance standards aligned to business objectives.
• Ensure solutions are secure performant maintainable upgrade-safe and compliant with internal standards and industry practices.

• Lead technical workshops and requirements-gathering sessions with business and IT stakeholders.
• Collaborate with product owners process owners business analysts project managers developers administrators and enterprise architects.
• Translate business needs into user stories technical designs platform patterns data requirements and implementation plans.
• Communicate technical tradeoffs clearly to technical and non-technical audiences including senior leadership and client stakeholders.

• Develop and maintain ServiceNow architectural standards roadmaps governance practices coding standards and design review processes.
• Stay current with ServiceNow releases platform capabilities AI-enabled features and new modules; recommend adoption where there is clear value.
• Drive platform optimization technical debt reduction customization rationalization performance improvement and upgrade readiness.
• Identify architectural risks early and recommend mitigation plans across delivery data integration licensing and supportability dimensions.

• Design and oversee custom applications scoped apps workflows catalog items portals forms automation and enhancements within ServiceNow.
• Provide hands-on guidance for JavaScript Glide APIs GlideScript Business Rules Client Scripts UI Actions Script Includes Flow Designer and App Engine patterns.
• Troubleshoot and resolve complex issues related to custom applications workflows integrations security and platform behavior.
• Guide teams on when to configure extend integrate or avoid customization to preserve long-term platform health.

• Design integrations between ServiceNow and enterprise systems using REST/SOAP APIs Integration Hub eBonding MID Server middleware import sets transform maps and event-driven patterns.
• Define data migration synchronization mapping validation error handling monitoring and reconciliation approaches.
• Ensure integration designs preserve data integrity security reliability observability and performance.
• Work with automation and scripting technologies such as JavaScript Python and PowerShell where relevant to integration or migration delivery.

• Define and mature CMDB and Common Service Data Model strategy including CI classes service models ownership lifecycle governance and relationship quality.
• Support Discovery Service Mapping ITOM Service Graph and related operational data initiatives across cloud hybrid and on-premises environments.
• Improve CMDB health data quality reconciliation service visibility and operational decision-making.
• Partner with operations teams to align platform architecture with incident problem change request asset and service management processes.

• Successfully deliver ServiceNow projects in a lead architecture or technical leadership role.
• Collaborate with project managers Agile delivery managers Scrum Masters and team members to manage timelines dependencies risks and priorities.
• Handle multiple projects or workstreams simultaneously and adapt to changing business priorities.
• Provide mentorship code/design review technical direction and knowledge transfer to ServiceNow developers and administrators.

• Define testing strategies covering unit testing integration testing regression testing performance validation user acceptance and release readiness.
• Use or guide ServiceNow Automated Test Framework where appropriate to improve release confidence and regression coverage.
• Maintain clear architectural documentation design specifications integration contracts decision logs runbooks and platform standards.
• Support post-implementation validation defect resolution continuous improvement and operational handover.

• Education: Bachelors degree in Computer Science Information Systems Information Technology Engineering or a related technical field; equivalent practical experience may be considered.
• ServiceNow experience: Minimum 5 years of ServiceNow platform experience with at least 2-3 years in an architect lead consultant or technical lead role; for senior enterprise roles 10 years of ServiceNow architecture/consulting experience is preferred.
• Overall IT experience: 10 years is strongly preferred; 15 years is ideal for global enterprise transformation or principal architect roles.
• Implementation depth: Demonstrable hands-on experience in ServiceNow implementations custom application development integrations and enterprise module rollouts.
• Architecture track record: Proven experience designing and implementing ServiceNow modules custom applications workflows integrations data models and platform governance.
• Problem solving: Strong analytical and troubleshooting skills for complex business requirements custom applications integration issues and platform performance concerns.
• Delivery discipline: Solid project management prioritization risk management and multitasking skills across multiple projects or workstreams.
• Communication: Excellent communication facilitation stakeholder management leadership mentoring and interpersonal skills.

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How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
Indicate if this role is an office/field/onsite role.
About Philips
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If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.