Senior ServiceNow AI Developer for ITSM Full-Remote Contractor in USD

This is a fully remote contractor position for a senior ServiceNow professional with extensive hands-on experience delivering enterprise-scale ServiceNow ITSM solutions and implementing AI-powered and automated service management capabilities.

As a Senior ServiceNow Developer you will be responsible for the end-to-end delivery of ServiceNow ITSM initiatives covering technical solution design development automation Now Assist and GenAI capabilities integrations testing deployment and operational support.

We are looking for a full-time contractor who is available to work during CET working hours. Candidates must be fluent in English.

Tasks and Responsibilities

• Design develop configure and enhance ServiceNow ITSM solutions including Incident Change Request Problem and Knowledge Management Service Catalog Platform Analytics Predictive Intelligence and Virtual Agent;
  
• Build and maintain ServiceNow workflows Flow Designer automations SLAs notifications approvals and reusable platform components in line with business requirements and ServiceNow best practices;
  
• Lead ITSM automation initiatives using Flow Designer Integration Hub orchestration and intelligent ticket handling to improve efficiency user experience and service quality;
  
• Implement and optimize ServiceNow Now Assist and GenAI capabilities including AI-driven use cases Now Assist skills prompt design testing governance and user adoption;
  
• Develop and maintain Script Includes Business Rules Client Scripts UI Policies Scripted REST APIs and Integration Hub integrations;
  
• Design and support integrations with enterprise applications using REST APIs and modern integration patterns ensuring solutions are scalable secure maintainable and compliant;
  
• Participate throughout the SDLC including requirements workshops technical design development SIT/UAT deployment hypercare troubleshooting and production support;
  
• Provide technical leadership through peer reviews technical governance solution estimation risk assessment documentation and mentoring of junior developers.
  

Senior ServiceNow Developer Profile:

• Bachelors or Masters degree in Computer Science Information Technology Engineering or a related field;
  
• 8 years of hands-on ServiceNow development experience;
  
• Proven experience delivering complex enterprise-scale ServiceNow ITSM implementations;
  
• Proven production experience implementing multiple ServiceNow Now Assist capabilities and skills;
  
• Experience defining adoption and governance approaches for AI-enabled ITSM solutions;
  
• Strong experience designing and implementing ITSM automation including Incident Request Fulfilment Change and Knowledge Management processes;
  
• Hands-on experience with Flow Designer Integration Hub intelligent routing approvals and workflow automation;
  
• Strong understanding of ServiceNow development standards architecture and best practices;
  
• Fluent in English both written and spoken.
  

Nice to Have

• Experience implementing Agentic AI solutions within ServiceNow;
  
• Knowledge of AI Agents Agentic AI frameworks and Autonomous Workforce capabilities;
  
• Experience with CSDM (Common Service Data Model);
  
• Experience with additional ServiceNow modules such as EA SPM CMDB ITOM or ITAM.
  

Mandatory ServiceNow Certifications

• ServiceNow Certified System Administrator (CSA);
  
• ServiceNow Certified Application Developer (CAD);
  
• Certified Implementation Specialist ITSM (CIS-ITSM).
  

Preferred Certifications

• Implementer Now Assist for ITSM;
  
• ServiceNow GenAI or AI-related certifications;
  
• Agentic AI-related certifications where available.
  
• Key Technologies & Skills
  

Key Technologies & Skills