Senior ServiceNow Administrator

We are looking for a skilled Senior ServiceNow Administrator / Developer with strong experience in ITSM IT Asset Management (HAM/SAM) CMDB Discovery Service Mapping scripting and integrations. The candidate will be responsible for administering enhancing troubleshooting and supporting the ServiceNow platform while ensuring stability security and continuous improvement.

• Administer and support ServiceNow ITSM modules including Incident Problem Change Service Catalog and Knowledge Management.
• Implement and maintain Hardware Asset Management (HAM) and Software Asset Management (SAM) processes.
• Manage and maintain the CMDB ensuring accurate CI data relationships and data integrity.
• Configure and troubleshoot ServiceNow Discovery and Service Mapping.
• Develop and manage integrations with Active Directory Microsoft 365 SCCM Intune and other enterprise systems.
• Configure Business Rules UI Policies Client Scripts Flow Designer workflows and automation.
• Manage ServiceNow users roles permissions and ACLs.
• Troubleshoot and resolve complex ServiceNow platform and configuration issues.
• Support software license compliance contract management and IT asset lifecycle processes.
• Collaborate with infrastructure security application and other IT teams to resolve technical issues.
• Plan and manage ServiceNow platform upgrades including feature assessment testing stakeholder coordination and deployment.
• Identify new ServiceNow capabilities and recommend improvements to business processes.
• Ensure user issues are resolved within agreed SLA/performance metrics.
• Follow ServiceNow and ITIL best practices and maintain platform security and stability.

• Bachelors degree in Information Technology Computer Science or a related field.
• 6 years of hands-on experience in ServiceNow administration and support.
• Strong experience with ServiceNow ITSM modules.
• Hands-on experience with HAM and SAM.
• Strong knowledge of CMDB Discovery and Service Mapping.
• Minimum 4 years of ServiceNow scripting/development experience.
• Strong knowledge of JavaScript Glide API Business Rules UI Policies and Flow Designer.
• Experience developing and troubleshooting REST/SOAP API integrations.
• Knowledge of Active Directory Microsoft 365 SCCM and Microsoft Intune integrations.
• Strong understanding of ACLs roles permissions and ServiceNow security.
• Knowledge of ITIL and IT Service Management principles.
• Experience handling critical incidents and complex technical issues.
• Strong analytical troubleshooting communication and problem-solving skills.
• Ability to work under pressure and prioritize multiple business requirements.

Required Skills:

ServiceNow ITSM AdminCMDBService MappingHamSam