Senior Security Engineer, SailPoint ISC
Job Summary
We Help the World Be Everyday Ready
Todays threatscape is relentless. So are we. At Cyderes we build practicalIdentity & Access Management (IAM)Exposure Management and risk programs helping organizations stop active threats fast withManaged Detection & Response (MDR)that integrates with existing tools. Powering it all isMeridian our entity fabric that connects identities assets and access into one trusted reality. Augmented by AI and driven by seasoned operators our tireless global team arms organizations with the people platforms and perspectives they need to conquer whatever tomorrow throws their way.
Role Summary
We are looking for an experienced Senior Security Engineer to support SailPoint Identity Security Cloud (ISC) Managed Services. The role is responsible for providing Level 2 (L2) and Level 3 (L3) operational support ensuring platform stability resolving complex technical issues and delivering exceptional customer service. You will report to Lead Security Engineer.
Responsibilities
- Provide L2 and L3 operational support for SailPoint Identity Security Cloud (ISC).
- Troubleshoot and resolve complex incidents service requests and platform-related issues.
- Perform configuration updates connector management workflows transforms rules and lifecycle event troubleshooting.
- Support application onboarding provisioning access requests certifications and identity lifecycle management.
- Collaborate with engineering and development teams to resolve product and integration issues.
- Engage directly with customers lead technical discussions and provide regular service updates.
- Drive continuous service improvements automation initiatives and knowledge management activities.
- Participate in root cause analysis (RCA) problem management and implementation of preventive measures.
Requirements
- 5 years of overall experience in Identity and Access Management (IAM) / Identity Governance and Administration (IGA).
- Minimum 3 years of hands-on experience with SailPoint Identity Security Cloud (ISC).
- Strong hands-on experience in SailPoint ISC operations administration and managed services.
- Proven experience supporting L2/L3 incidents in an enterprise IAM/IGA environment.
- In-depth knowledge of ISC modules including Identity Lifecycle Management Access Requests Access Certifications Provisioning Roles Policies Workflows Transforms Rules and Application Integrations.
- Experience troubleshooting connectors REST APIs identity synchronization aggregation provisioning and lifecycle-related issues.
- Strong understanding of application onboarding connector configuration and integration best practices.
- Experience working in a Managed Services environment supporting global customers.
- SailPoint Identity Security Cloud (ISC) certification is an added advantage.
WHY CYDERES
Benefits that go beyond the basics we support our people so they can do their best work.
Medical Insurance - Employee dependents covered
Life Insurance -Protection for what matters most
Retirement Match Program - We invest in your future
Hybrid Work Model -23 days in office
Maternity & Paternity Leave-Time for the moments that matter
Paid Time Off -PTO sick & casual leave
Bereavement & Volunteer Time - Giveback to your community
Professional Development -Reimbursement program
LinkedIn L&D Platform -Thousands of coursesat your fingertips
Mobile Phone Reimbursement -Stay connected on us
Required Experience:
Senior IC
About Company
Cyderes offers tech-enabled managed security services for real-time risk and compliance management in modern enterprises.