Senior Programmatic Solutions Consultant Technical, PSC-T

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers agencies authors and entrepreneurs. Our ad solutions - including sponsored display video and custom ads - leverage Amazons innovations and insights to find attract and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models including self-service managed service and programmatic ad buying these solutions help businesses build brand awareness increase product sales and more. Within Amazon Advertising the Ad Services team is focused on services that emphasize campaign excellence & efficiency creative design & performance and product & policy guidance.

Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertisings growing team based in Bangalore India.

In this role you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects reproducing in-depth and complex cases across our DSP product and processes and researching solutions to unblock customers. This is a complex environment as you will own the most critical part of the customer experience and deliver on our customers most basic need. While we obsess over incident response in this role you will also develop tools to scale our service quality and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers and we take seriously maintaining the high customer service bar set by Amazon.

Key job responsibilities
Independently handle complex customer issues by reproducing cases root cause analysis and providing prioritization input
Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues
Serve as an escalation point owning end to end resolution of the most complex cross-organizational issues
Communicate directly with internal teams to investigate define workarounds and resolve defects
Provide advanced proactive support across Amazons advertising tech suite including Amazon DSP (ADSP) Amazon Ad Tag (AAT) Conversion API (CAPI) Ads Data Manager (ADM) and Amazon Marketing Cloud (AMC)
Prioritize issues using case management tools based on customer impact
Own and drive training programs documentation strategy and knowledge management for internal and external users
Automate standard procedures through scripting and data APIs to analyse high-volume transaction data
Proactively identify systemic solutions analyse trends across the customer base and drive cross-functional initiatives to improve customer experience at scale
Lead develop and mentor a team of consultants to enhance technical skills in programmatic advertising and troubleshooting
Drive continuous improvement define org-wide mechanisms and shape support strategy and technology approach at a strategic level
Identify emerging issues influence product roadmap prioritization and partner with engineering leadership through technical investigation and data-driven proposals
Provide live troubleshooting sessions for customers

- Bachelors degree or above in computer science or equivalent
- 8 years of experience in technical support or solutions consulting
- 8 years of programmatic advertising experience
- Experience as a technical specialist in customer-facing roles
- Experience in Database like NoSQL or experience in SQL Server/MySQL and experience troubleshooting and debugging technical systems
- Experience writing and publishing technical documents or equivalent
- Experience with and deep understanding of advertising technologies (i.e. ad server DSP)

- 5 years of technical troubleshooting or similar experience
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines or experience with Microsoft Office products and applications
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership
- Experience coding scripting automating in at least one language (e.g. Python C C Java Ruby or PowerShell)
- Experience troubleshooting and documenting findings or experience operating highly available distributed systems of data extraction ingestion and processing of large data sets
- Knowledge of data analytics with tools such as Tableau SQL Quick-sight

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