At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship. Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1.
Were a globally diverse team with hubs in New York City Mountain View Latin America and India. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
This is not a reporting role. You will own the data layer that makes ASAPPs platform trustworthy and actionable the models dashboards feeds and APIs that let builders supervisors analysts and executives at our customers see exactly what GenerativeAgent (GA) is doing how well its doing it and its value. If customers cant see the value we create they cant renew expand or defend the investment internally. That visibility is your product.
What You Will Do
Drive the roadmap for customer-facing dashboards and analytics. Lead product for surfaces like the Supervisor homepage and dashboards that let supervisors break down GA performance by custom questions quality signals containment escalation and resolution metrics. Balance depth for power users with clarity for first-time users.
Build the value realization story. Translate raw platform data into the metrics that prove ROI containment escalation rate verified resolution rate ASAPP Score CSAT and partner with Sales Customer Success and Analytics to package these into narratives customers can bring to their own leadership.
Own exportable data feeds and real-time data APIs. Design and manage the feeds and APIs that let customers pull ASAPP data into their own BI stacks and data warehouses. Treat schema changes naming and versioning as customer commitments not implementation details.
Own the data strategy layer. Define how events and metrics are structured and named across the platform so that data is consistent well-governed and built to scale as new use cases (voice new verticals new GA capabilities) come online.
Lead data discovery for strategic customer launches. Work directly with enterprise customers to identify the KPIs that matter to their business payment integrity retention voice quality and domain-specific signals and turn them into structured data questions evals and dashboard views.
Partner deeply with Engineering and Data Science on the underlying event and schema architecture (chat/voice event protocols PII handling real-time vs. batch tradeoffs) to make sure product decisions are grounded in whats technically sound and scalable.
Manage the trust layer of the data experience. Proactively identify and resolve issues that erode confidence in dashboards and feeds data availability gaps date-range mismatches truncation latency and design the UX and guardrails that keep customers confident in the numbers.
Who You Are
We evaluate candidates against a set of principles. These are not interview talking points they describe how PMs are expected to operate here every day.
Growth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive not competitive. When a bet doesnt work you extract the signal and move on.
Extreme Ownership: You take responsibility to deliver. You dont wait to be asked you identify the gap and close it. You are the PM; the outcome is yours.
High-Velocity Outcomes: You measure yourself by outcomes not output. You distinguish between shipping a feature and moving a metric. You can answer what changed for the customer for everything on your roadmap.
Effective Communication Collaboration and Trust: You influence without authority across engineering data science design sales and customer success. You overcommunicate to keep stakeholders aligned.
Real-Time Feedback: You give and receive feedback continuously rather than saving it for quarterly reviews. When something is wrong you say so directly and constructively.
What You Will Need
5 years of product management experience with meaningful time spent on data analytics or reporting products in enterprise B2B SaaS.
Working fluency in data modeling and schema design you can have a real conversation with engineers about event taxonomies table structures and naming conventions and you know why consistency compounds.
Experience shipping customer-facing dashboards or reporting tools including the UX judgment to know when a metric needs more explanation a warning state or a different visualization.
Experience defining or managing data feeds exports or APIs built for external customer consumption you understand feeds are a contract not a one-time delivery.
Comfort turning ambiguous or noisy data into a clear defensible story about value or ROI for a non-technical often executive audience.
Track record of running customer discovery and translating it into structured requirements KPIs metrics definitions or evaluation criteria.
Excellent written communication you can write a clear PRD a release announcement and a customer-facing value narrative without three rounds of rewrites.
What We Would Like to See
Prior experience in a startup or fast-scaling environment where the roles scope evolved as the company did.
Experience building value realization or ROI content used in customer business reviews (QBRs) or renewal conversations.
Benefits
Competitive compensation
Stock options
ICICI Lombard General Insurance LTD
Onsite lunch & dinner stipend
Connectivity (mobile phone & internet) stipend
Wellness perks
Mac equipment
Learning & development stipend
Parental leave including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us atemailprotectedto obtain assistance. #LI-AA1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight ski...
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship. Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1.
Were a globally diverse team with hubs in New York City Mountain View Latin America and India. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
This is not a reporting role. You will own the data layer that makes ASAPPs platform trustworthy and actionable the models dashboards feeds and APIs that let builders supervisors analysts and executives at our customers see exactly what GenerativeAgent (GA) is doing how well its doing it and its value. If customers cant see the value we create they cant renew expand or defend the investment internally. That visibility is your product.
What You Will Do
Drive the roadmap for customer-facing dashboards and analytics. Lead product for surfaces like the Supervisor homepage and dashboards that let supervisors break down GA performance by custom questions quality signals containment escalation and resolution metrics. Balance depth for power users with clarity for first-time users.
Build the value realization story. Translate raw platform data into the metrics that prove ROI containment escalation rate verified resolution rate ASAPP Score CSAT and partner with Sales Customer Success and Analytics to package these into narratives customers can bring to their own leadership.
Own exportable data feeds and real-time data APIs. Design and manage the feeds and APIs that let customers pull ASAPP data into their own BI stacks and data warehouses. Treat schema changes naming and versioning as customer commitments not implementation details.
Own the data strategy layer. Define how events and metrics are structured and named across the platform so that data is consistent well-governed and built to scale as new use cases (voice new verticals new GA capabilities) come online.
Lead data discovery for strategic customer launches. Work directly with enterprise customers to identify the KPIs that matter to their business payment integrity retention voice quality and domain-specific signals and turn them into structured data questions evals and dashboard views.
Partner deeply with Engineering and Data Science on the underlying event and schema architecture (chat/voice event protocols PII handling real-time vs. batch tradeoffs) to make sure product decisions are grounded in whats technically sound and scalable.
Manage the trust layer of the data experience. Proactively identify and resolve issues that erode confidence in dashboards and feeds data availability gaps date-range mismatches truncation latency and design the UX and guardrails that keep customers confident in the numbers.
Who You Are
We evaluate candidates against a set of principles. These are not interview talking points they describe how PMs are expected to operate here every day.
Growth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive not competitive. When a bet doesnt work you extract the signal and move on.
Extreme Ownership: You take responsibility to deliver. You dont wait to be asked you identify the gap and close it. You are the PM; the outcome is yours.
High-Velocity Outcomes: You measure yourself by outcomes not output. You distinguish between shipping a feature and moving a metric. You can answer what changed for the customer for everything on your roadmap.
Effective Communication Collaboration and Trust: You influence without authority across engineering data science design sales and customer success. You overcommunicate to keep stakeholders aligned.
Real-Time Feedback: You give and receive feedback continuously rather than saving it for quarterly reviews. When something is wrong you say so directly and constructively.
What You Will Need
5 years of product management experience with meaningful time spent on data analytics or reporting products in enterprise B2B SaaS.
Working fluency in data modeling and schema design you can have a real conversation with engineers about event taxonomies table structures and naming conventions and you know why consistency compounds.
Experience shipping customer-facing dashboards or reporting tools including the UX judgment to know when a metric needs more explanation a warning state or a different visualization.
Experience defining or managing data feeds exports or APIs built for external customer consumption you understand feeds are a contract not a one-time delivery.
Comfort turning ambiguous or noisy data into a clear defensible story about value or ROI for a non-technical often executive audience.
Track record of running customer discovery and translating it into structured requirements KPIs metrics definitions or evaluation criteria.
Excellent written communication you can write a clear PRD a release announcement and a customer-facing value narrative without three rounds of rewrites.
What We Would Like to See
Prior experience in a startup or fast-scaling environment where the roles scope evolved as the company did.
Experience building value realization or ROI content used in customer business reviews (QBRs) or renewal conversations.
Benefits
Competitive compensation
Stock options
ICICI Lombard General Insurance LTD
Onsite lunch & dinner stipend
Connectivity (mobile phone & internet) stipend
Wellness perks
Mac equipment
Learning & development stipend
Parental leave including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us atemailprotectedto obtain assistance. #LI-AA1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa
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