Senior Operations Support Engineer

Role

IBM ACE Operations Support

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Location

Bengaluru

Experience:

15 20 Years

Number of openings

1

What awaits you/ Job Profile

• Manage monitor and maintain IBM App Connect Enterprise (ACE) environments.
• Monitor API execution using AWS CloudWatch collecting and analyzing metrics to ensure optimal performance and availability.
• Provide operational support for integration solutions ensuring high availability and performance.
• Troubleshoot and resolve issues related to IBM ACE and associated middleware.
• Experience in ESQL/OracleDB and Core Java.
• Proficiency in SOAP and REST Web services both exposing and consuming.
• Experience with connectors for databases file handling and MQ integration.
• Knowledge of on-premise and cloud integration.
• Experience in message flows message sets and transformation logic.
• Collaborate with development teams to deploy and manage integration solutions.
• Apply ITIL best practices for incidents problem and change management to ensure efficient and effective operations.
• Perform regular system health checks and maintenance activities.
• Document operational procedures and support processes.
• Conduct thorough root cause analysis to identify underlying issues affecting operations.
• Perform detailed problem analysis to develop effective solutions and preventive measures.

What should you bring along

• Ability to work in a fast-paced dynamic environment.
• Hands-on 24x7 operations experience in global business-critical environments.
• Utilize structured approaches to manage and resolve incidents ensuring minimal disruption to operations.
• Conduct thorough problem analysis to identify root causes and implement effective solutions.
• Oversee change management processes ensuring changes are implemented smoothly and efficiently.
• Experience in monitoring tools like IBM ACE tracing Grafana IBM Monitoring Events or relevant monitoring tools.
• Deployment Knowledge in GitHub.
• Readiness to work in shifts and on-call support.
• Experience in international collaboration.

Must have technical skill

• Proficiency in managing and administering middleware environments.
• Experience with monitoring and logging tools.
• Experience in ITIL processes and tools like ServiceNow BMC Remedy or relevant Management tool
• Understand Agile methodologies and hands-on experience using Jira Confluence or similar agile project management tools.
• Excellent communication and collaboration skills.

Good to have skills

• Certification in IBM IIB.
• Hands-on experience with IBM App Connect Enterprise (ACE) and IBM Integration Bus (IIB).
• Experience with API management tools such as IBM API Connect.
• Experience with other middleware technologies like IBM MQ.
• GitHub and Jenkins
• Domain background in Financial Services/banking.