Senior Observability Engineer

What You Will Do:

• Engineer & operate scalable monitoring & observability platform for Ensonos Hybrid Cloud clients using current tools in Ensono fleet such as BMC Truesight BMC Helix Entuity VMWare Aria.
• Plan and execute strategic roadmap for observability and monitoring tools ensuring alignment with business and clients requirements
• Define monitoring best practices including proactive alerting anomaly detection and performance analytics
• Operate and optimize end-to-end monitoring solutions for real-time visibility into network distributed systems and applications
• Establish automated alerting thresholds based on Service Level Objectives (SLO) and Service Level Agreement (SLA)
• Establish monitoring audit standards for conformance and compliant purposes on standard as well as custom monitors
• Point of escalation for day-to-day monitoring related incidents
• Automate monitoring configurations and telemetry collection using scripting and Infrastructure as a Code (IAC) tool like Ansible and Terraform

Required Qualifications:

• 7 years of experience in observability or monitoring engineering operational roles
• 7 years of hands-on experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC Data Dog Entuity or others
• Strong proficiency in Python Bash JavaScript for automation and scripting
• Experience with Infrastructure as Code (Ansible Terraform etc) for observability tools deployment
• Strong analytical and problem-solving skills for diagnosing complex issues
• Effective communication and leadership especially in training and cross functional team collaborations
• Ability to think outside the box holistically about processes that impact the business engagement and continually refine processes
• Ability to thrive in an independent and collaborative fast-paced environment managing priorities properly
• Bachelors degree in related field

Preferred Qualifications:

• Masters degree in information technology related field
• Proficiency in cloud platforms (AWS Azure GCP) and Kubernetes deployment & monitoring
• Advanced ITIL including ITIL v3 and v4 certification or training
• Experience on AI/ML integration into ITSM practices is a plus

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste colour creed religion gender gender identity sexual orientation age disability HIV status or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.