Senior Manager-Operations

The Senior Manager Operations will play a central role in enabling the organization to operate with efficiency scale and sustainability. Based in the Mumbai office this role requires a balance of strategic thinking and hands-on execution with a focus on data management technology integration reporting and workflow optimization. The ideal candidate is detail-oriented proactive and passionate about using operational excellence to advance the mission of a global non-profit organization.

Key Responsibilities

1. Data Management & Analysis

Oversee the collection organization and secure storage of institutional data (training programs participants partners impact metrics etc.)

Develop dashboards trackers and reports to support decision-making across teams

Ensure data integrity compliance and accessibility for internal and external reporting

2. Technology Integration & Platform Management

Manage and optimize digital platforms (Membership Platform/CRM LMS project management tools databases etc.)

Scout evaluate and integrate digital tools to streamline workflows and scale operations

Act as the point person for troubleshooting and vendor coordination

3. Process Design & Optimization

Develop document and implement Standard Operating Procedures (SOPs) across functions

Establish and monitor workflows for cross-team collaboration ensuring accountability and adherence to timelines

Identify gaps and continuously improve operational efficiency

4. Reporting & Impact Tracking

Support the design and production of institutional reports impact dashboards impact reports etc.

Track progress of initiatives against organizational goals and KPIs

5. Resource Optimization

Research and secure tools software and services to optimize organizational resources

Support budget planning and monitoring of operational expenditures

6. Team Management & Collaboration

Lead and mentor a small operations support team

Collaborate with program partnerships and communications teams to enable smooth execution of initiatives

Serve as a cross-functional connector ensuring operational alignment

Qualifications & Experience

Bachelors degree required; Masters degree in Operations/Business/Technology preferred

8-10 years of experience in operations project management or systems management

Strong proficiency with digital platforms (CRM Event platforms LMS data analysis tools project management software)

Demonstrated ability to create SOPs manage workflows and implement scalable systems

Analytical mindset with experience in data visualization and reporting

Experience in vendor management and team supervision

Familiarity with nonprofit technology discounts/grants (Google Hubspot Zoho Microsoft etc.) is a plus

Skills & Attributes

Excellent organizational and problem-solving skills

Ability to work independently and collaboratively in a dynamic office environment

Strong written and verbal communication

High attention to detail with the ability to manage multiple priorities simultaneously

Mission-driven resourceful and adaptable

What We Offer

Opportunity to contribute to a mission-driven organization

Collaborative values-driven team culture

Professional development opportunities

Office-based role with exposure to global programs and stakeholders