Senior Manager-Operations, GBS Process & Analytics Services

At AstraZeneca we put patients first by addressing unmet needs worldwide. Our culture fosters entrepreneurship bold thinking collaboration and curiosity about sciences potential to deliver breakthrough medicines!

Global Business Services (GBS) is a diverse inclusive and innovative team delivering shared services that enable AstraZeneca to evolve rapidly. We streamline vital repeatable processes creating exceptional value that empowers business units to focus on advancing scientific boundaries for patient benefit.

GBS Process & Analytics Services (GBS PAS) enables better decision-making and operational efficiency through streamlined and automated business workflows. Our services enhance decision-making effectiveness and free up capacity by accelerating and simplifying workflows. Key services span Process Re-engineering Process & Task Mining Rules Based & Intelligent Process Automation Custom-built Apps and Workflows Analytics Portals Visual Analytics and Business Intelligence Insights Support and Decision Intelligence (Applied AI).

Reporting to the Senior Director this Senior Manager role combines strategic customer leadership with strong process and analytics expertise to drive measurable business value and benefits realization through GBS Process & Analytics Services. The role focuses on partnering with Operations SET covering PT&D Global Supply Chain and Strategy Global Quality Procurement Global Engineering and Real Estate Sustainability IT and Regional Operations to improve decision-making operational efficiency and customer and patient experience globally.

The Senior Manager is accountable for end-to-end ownership of a portfolio of high-value process optimization and analytics initiatives ($200k$2m) including opportunity identification prioritization business case development multi-service delivery orchestration and realization of financial and non-financial benefits. Success in the role is measured by validated business outcomes business satisfaction and sustained adoption of solutions rather than delivery of initiatives alone. The role will work autonomously with limited direct supervision from senior team members. Will provide coaching task management and support to Managers promoting standard process across multiple domains collaboratore holder groups.

Stakeholder Engagement & Business Development

• Build and sustain trusted relationships with senior business collaborators and capability leaders converting them into collaborative sponsors for long-term value creation
• Collaborate with business unit leaders to identify high-impact process optimization opportunities (>$10m annually) yielding efficiency cost savings or risk reduction
• Develop and execute comprehensive customer strategies including account planning stakeholder engagement frameworks and portfolio scaling to drive sustained business growth
• Design customer-centric engagement strategies with prioritization frameworks that align value opportunities with customer strategic objectives and business outcomes
• Lead cross-functional (across Sales Market Access Medical and Marketing) alignment forums and co-creation workshops ensuring that process and analytics initiatives are directly shaped by the unique needs of each commercial function
• Handle senior stakeholder expectations aligned with agreed outcomes and delivery roadmaps
• Meet financial and customer satisfaction targets including financial savings productivity metrics recharge goals and customer satisfaction (NPS)
  

• Lead end-to-end project lifecycle management across initiation planning execution monitoring and closing phases ensuring adherence to project management methodologies and standard processes
• Develop and implement actionable project plans with clear achievements results timelines and success metrics aligned to business objectives
• Handle project resources effectively including Business Analysts and cross-functional team members delegating tasks appropriately and optimizing resource allocation across multiple concurrent initiatives
• Supervise project portfolio ($200k$2m initiatives) to deliver quality results on time within budget and aligned to strategic priorities
• Take full ownership of accomplishing and delivering comprehensive projects. These projects focus on improving and analyzing processes throughout their entire lifecycle. They ensure detailed management of business process initiatives intelligent process automation and process mining. This covers initial discovery and data ingestion from platforms like SAP Veeva and Salesforce through to achieving and verifying measurable value.
• Proactively identify and mitigate project risks resolve conflicts and make critical decisions to maintain project momentum and stakeholder confidence
• Monitor project performance using established indicators and metrics providing regular status updates and clear communication to collaborators and leadership
• Ensure quality assurance and governance throughout project delivery implementing continuous improvement practices and lessons learned
• Partner with commercial leadership to convert complex process data into actionable arguments (e.g. reducing launch timeline gaps)
  

• Coordinate with GBS Functional Partners Enterprise Service Leads and IT to plan and handle business transformation delivery and capacity
• Serve as primary liaison for commercial business leadership to convert strategic objectives into GBS PAS service requirements
  

• Promote and embody AstraZeneca values fostering a work environment that attracts develops and retains top talent while exceeding customer expectations
  

Business & Customer Management Expertise

• Proven professional services and consultative sales experience with strong success in strategic business partnering relationship management and new business development
• Strong intuition for business with experience establishing and growing trusted senior collaborator partnerships passionate about sustained value creation.
  

• Extensive experience in Operations transformation across one or more domains including Procurement Supply Chain Manufacturing Clinical Supply Quality Engineering Sustainability Shared Services or other sophisticated operational environments.
• Consistent track record delivering significant financial savings ($M) and enterprise-scale process optimisation and transformation initiatives with experience handling and growing portfolios exceeding $10M in business value.
• Solid grasp of end-to-end operational value streams collaborator ecosystems and cross-functional business processes with the ability to identify prioritise and develop high-impact transformation opportunities.
• Experience with capabilities built to improve business performance including Process Mining Process Re-Engineering Robotic Process Automation Business Process Management Workflow Applications and Intelligent Decision Systems.
• Strong understanding of advanced analytics AI and data science applications in business processes translating technology capabilities into measurable business outcomes.
• Experience operating in highly regulated global and matrixed organisations. Pharmaceutical and Life Sciences experience is advantageous but not essential for candidates with strong Operations transformation backgrounds.
  

• Experience leading complex cross-functional global projects/programs in a matrixed organization
• Excellent communication and storytelling skills with ability to influence without formal authority
• Good foundation in project coordination approaches and frameworks. Experienced with all phases of the project life cycle including starting coordinating carrying out tracking and closing.
• Apply critical thinking to overcome challenges identify solutions and maintain project progress. Adapt to change handle ambiguity perform risk assessments implement contingency plans and use organizational change strategies.
  

• Experience in fast-paced GBS transformation/shared services environments with minimal oversight
• Active engagement with technology trends related to process improvement
• Familiarity with Agile delivery methodologies
• Validated ability to work optimally in multi-cultural global contexts with cultural adaptability
  

Work where mission meets momentum. You will operate at the heart of a global enterprise using innovative automation analytics and AI to streamline how we work today and prepare for tomorrow. Expect unexpected teams in the same roomdata scientists process engineers and operational leadersunleashing bold thinking and turning ideas into reality at pace. We value persistence alongside ambition and were powered by varied perspectives open minds and a shared aim to learn. Here your leadership translates directly into faster decisions smarter operations and real outcomes for patients.

If you are ready to lead a high-impact portfolio and convert complex operations into measurable value for patients and partners send us your profile and take the next step!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.