Senior Manager, IT Operations – India

Seismic is the Go-To-Market Performance company driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations buyer engagement governed content coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform the company equips customer-facing teams with the insights governance and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2500 organizations and over 3.5 million users around the globe Seismic is headquartered in San Diego with offices across North America Europe and Asia-Pacific. Learn more at .

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Seismic is seeking an experienced hands-on IT leader to serve as the senior technical presence for our India offices. This is not a pure people-management role it is a high-level systems administration position with a people-leadership component. The Senior Manager IT Operations will be the final escalation point for all technical IT issues in India personally own day-to-day operations and troubleshooting and lead a team spanning systems administration and helpdesk/support by doing the work alongside them not simply directing others to do it.

This role operates under Seismics India dual solid-line operating model: the Senior Manager reports solid-line to the IT (functional direction standards and technical strategy) and solid-line to the India GM (day-to-day people management coaching hiring within budget and local escalations).

• 8 years of hands-on IT systems administration infrastructure or end-user support experience including current active technical work not purely managerial.
• 3 years leading or mentoring a technical team ideally spanning both systems administration and helpdesk/support functions.
• Working knowledge of core enterprise IT tooling: identity/SSO (Azure AD) MDM (Jamf and/or Intune) ITSM/ticketing (Freshservice or similar) major cloud platforms (AWS/GCP/Azure) and security tooling.
• A demonstrated track record as a doer someone who resolves issues directly and leads by example not someone who only delegates.
• Experience operating within a US-headquartered multinationals India office; SaaS or enterprise software company experience preferred.
• Comfortable operating in a matrixed dual solid-line reporting structure balancing global functional direction with local execution and people leadership.
• Strong troubleshooting critical thinking and problem-solving skills under time pressure.
• Clear direct communicator able to escalate risk transparently to both local and global stakeholders.
• Bachelors degree in Information Technology Computer Science or a related field or equivalent practical experience.

• Serve as the final escalation point for all technical IT issues across Seismics India offices spanning systems network endpoint identity and helpdesk-tier issues.
• Own day-to-day IT operations for India infrastructure administration incident response and end-user support personally diagnosing and resolving issues rather than only assigning them.
• Directly manage coach and mentor India-based IT staff across both systems administration/integrations and helpdesk/support setting the standard by leading from the front.
• Partner closely with the IT and global IT functional leads to align India execution with global IT strategy standards and tooling (Jamf/Intune Azure AD Freshservice Rapid7 1Password and similar).
• Own local hiring performance management and workload prioritization for the India IT team within approved budget consistent with the India GM operating model.
• Drive local IT security posture and compliance execution (patching endpoint management incident response) in partnership with global Security and IT leadership.
• Identify and implement automation and self-service improvements (Workato Freshservice Service Catalog AI tools) to reduce ticket volume and manual effort rather than defaulting to added headcount or process.
• Provide clear timely communication to global IT leadership on India IT health risks incidents and escalations.
• Represent India IT in regional and global operating rhythms as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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