Senior LSP-Performance Manager (Overland)

Roles & Responsibilities :

Responsible for LSP management for India overland

• Responsible for evaluation of logistics service providers (LSPs) during the tendering process including assessing operational capabilities audit  hubs service quality and alignment with organizational objectives.

• Responsible to use data-driven metrics (SLAs KPIs scorecards) to continuously improve cost efficiency quality and delivery performance. 

• Perform ageing reports and proactively address any deviations.  

• Conduct defined review cycles with LSPs at regular frequency. Take necessary escalations and initiate systematic problem-solving approach for example PDCA cycle to ensure future enhancements. Proactively engage fast problem recognition and take actions proactively to avoid/eliminate escalations and complaints from internal customers 

• Be the contact point for any inquiries from internal customers in the region and collaborate with LSP managers and network design experts to seek for collaboration and optimization of network. 

• Conduct Hypercare/Taskforce for change management/ routes with recurring deviations. 

• Be the point of contact for LSPs towards any support with invoice payments change management etc.

• Support internal stakeholders for Penalty and claims management topics.  

Qualifications :

Educational qualification:

• Degree in computer science engineering business supply chain or economics from a reputable university.

Experience :

• 3 years of experience in LSP-management and existing network with major LSPs. 

• Excellent communication skills and ability to engage with technical and non-technical stakeholders. 

• Strong presentation skills and ability to think about further growth potentials and mid- and long-term strategies. 

• Strong understanding of Transport management systems.  

• Excellent data analysis and hands on experience with power bi and Microsoft excel.  

Remote Work :

No

Employment Type :

Full-time