Senior IT Engineer End User Support Analyst (L2 IT Support)

As a Senior End User Support Analyst you will work within the global IS function to provide support to our colleague for IT systems and assets.  Assisting with Installations upgrades and fixes you will be able to provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software in an enterprise environment as well as a good understanding of network maintenance.

Key Responsibilities

• Provide L2 IT support for end user compute issues onsite and remotely.
• Act as the local liaison between IT and the business
• Set up and provide new starters with IT equipment.
• Manage IT assets accurately.
• Maintain internal user guides and technical documents
• Support New office setup
• Setup and Maintenance of the IT infrastructure at basic level.
• Providing IT project support as required by the business.

Qualifications :

• Must have minimum 10-year experience as Lead/L2 IT Support Engineer in an enterprise environment.
• Must have good knowledge of installation and troubleshooting of Windows client software and Microsoft office products.
• Experience in managing IT Assets.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical users successfully.
• Able to manage priorities under pressure
• Desired knowledge of networking including Wi-Fi routers switches VPN.
• Experience in working in an agile organization that is fast moving and requires a can-do attitude
• Experience in working across all levels of an organization

Additional Information :

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. With a global team of over 21000 engineers and problem solvers in more than 30 countries we offer the opportunity to work on worldleading technology for Automotive Industrial Infrastructure and IoT shaping a safer healthier greener and smarter future.

At Renesas TAGIE is our culture grounded in being Transparent Agile Global Innovative and Entrepreneurial. It shapes how we work grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us

Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.

Remote Work :

No

Employment Type :

Full-time