Senior Engineer – Observability Platform

Postman is the worlds leading API platform used by more than 45 million developers and 500000 organizations including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaborationenabling users to create better APIs faster.

The company is headquartered in San Francisco and has offices in Boston New York Austin Tokyo London and Bangalore - where Postman was founded. Postman is privately held with funding from Battery Ventures BOND Coatue CRV Insight Partners and Nexus Venture Partners. Learn more at or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The API-First World graphic novel to understand the bigger picture and our vision at Postman.

We are looking for a Staff Engineer to join our Observability team. This role is ideal for a highly technical engineer who thrives on uncovering the truth behind complex system behaviors diagnosing difficult production challenges and driving platform-wide improvements.

As a Staff Engineer you will operate as a force multiplier across engineering teams helping Postman build world-class observability capabilities while improving reliability performance and developer productivity. You will partner closely with Infrastructure Platform Product Security and Data teams to identify systemic issues establish operational excellence and ensure engineering teams have the visibility they need to operate at scale.

• Drive the technical vision and architecture for Postmans observability platform.
• Design and build scalable solutions for metrics logging tracing alerting and operational analytics.
• Investigate complex production issues identify root causes and drive long-term corrective actions.
• Partner with engineering teams to improve service reliability availability performance and operational maturity.
• Establish observability standards best practices and instrumentation frameworks across the company.
• Build tooling and automation that enable faster incident detection diagnosis and resolution.
• Leverage telemetry data to uncover performance bottlenecks capacity risks and reliability gaps.
• Drive cross-functional initiatives focused on platform health operational excellence and engineering productivity.
• Mentor senior engineers and help raise the technical bar across the organization.

• 10 years of software engineering experience with significant exposure to distributed systems and cloud-native architectures.
• Strong expertise in observability domains including monitoring logging distributed tracing telemetry pipelines and incident management.
• Experience operating large-scale production systems with a strong focus on reliability scalability and performance.
• Deep understanding of system debugging root-cause analysis performance optimization and production operations.
• Strong programming experience in one or more languages such as Go Java Python or similar.
• Experience with observability technologies such as OpenTelemetry Prometheus Grafana Elasticsearch Datadog New Relic Splunk Honeycomb or equivalent platforms.
• Ability to influence technical direction across teams without direct authority.
• Strong communication skills and a data-driven approach to problem-solving.

• Experience building internal developer platforms or observability platforms at scale.
• Exposure to AIOps intelligent alerting anomaly detection or AI-powered operational tooling.
• Experience driving reliability initiatives across multiple engineering organizations.
• Background in SRE Platform Engineering Infrastructure Engineering or Developer Productivity.

The Observability team sits at the center of Postmans engineering ecosystem. Success in this role means creating the visibility insights and operational intelligence that enable every engineering team at Postman to build and operate reliable products with confidence.

This is a high-impact Staff Engineer position for someone who enjoys solving complex distributed systems challenges driving engineering excellence and uncovering the signals that help teams make better decisions.

In addition to Postmans pay-on-performance philosophy and a flexible schedule working with a fun collaborative team Postman offers a comprehensive set of benefits including full medical coverage flexible PTO wellness reimbursement and a monthly lunch stipend. Along with that our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected while our donation-matching program can support the causes you care about. Were building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area Boston Austin New York City Tokyo and London. For roles based in Bangalore employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce leadership team and peers. The benefits of our in office model will be shared knowledge brainstorming sessions communication and building trust in-person that cannot be replicated via zoom.

At Postman we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes but also our work we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.