Senior Engineer – Observability Engineering
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Job Summary
Job Location:Latin America
Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger.Werea company of people who like to forge our own path and leave the world better than we found it. Whobelievethat what makes us different makes usstronger.Soadd your voice. Make an impact. Find your fit and your future.
You will be part of the Observability Engineering Team within the Levis Shared Platform & Services Technology Organizationa groupcommitted to delivering end-to-end visibility actionable insights and operational excellence across our digital ecosystem. The teams mission is to empower engineering squads with the data dashboards and analytics they need to detect diagnose and resolve issues fasterultimately improvingreliability performance and customer experience.
This role offers a unique opportunity for individuals who are passionate about Observability Site Reliability and Data-Driven Engineering to shape how Levis measures and manages its digital systems. You will play a key role in adoption of AI within our Observability capabilities and advancing Levis Observability Strategydriving proactive monitoring intelligent alerting and continuous improvement across our platforms and services.
This role demands strongexpertisein applying AI-powered observability and AIOps solutions to enable proactive monitoring intelligent alerting automated incident analysis and self-healing capabilities driving faster issue resolution and improved engineering efficiency.
As a member of the Observability Engineering Team you will join a growing community focused on building a culture of visibility accountability and performance excellence enabling Levis engineering squads to move with confidence and speed in our ongoing digital transformation journey.
About the Job
Design build andmaintainend-to-end observability solutions covering metrics logs traces synthetic monitoring real user monitoring (RUM) and business telemetry using New Relic and modern cloud-native monitoring services.
Develop and implement instrumentation of Observability standards for microservices APIs front-end and legacy systems ensuring consistent visibility across hybrid-cloud environments.
Leverage AIdriven observability capabilities within New Relic and modern AIOps platforms to enable intelligent anomaly detection predictive alerting automated root cause analysis noise reduction and self-healing workflows improving incident response efficiency and accelerating developer productivity.
Integrate observability into CI/CD andGitOpsworkflows enabling automated monitoring alerting and feedback loops throughout the software delivery pipeline.
Lead cross-functional collaboration with platform DeveloperVelocityand application teams toestablishscalable monitoring architectures and operational excellence practices.
Evaluate select and implement next-generation observability tools and frameworks aligned with enterprise architecture security and scalability goals.
Mentor and guide engineering teams on observability best practices fostering a data-driven performance-oriented culture across the technology organization.
Establish and advance observability governance and maturity models ensuring compliance with SLAs.
Partner with technology and business leadership to translate observability insights into actionable improvements driving product quality developer velocity and operational efficiency.
About You
7 years of total IT industry experience with a strong focus on Observability and monitoring solutions.
5 years of solid hands-on experience in administratingmanagingand integrating theNew Relic SolutionsinGCP Azure & AWS Cloud.
Experience in managing Observability Solutions likeDatadog Dynatrace Grafana Prometheus etc.
Deep understanding of the Four pillars of ObservabilityMetrics Events Logs and Tracesand how they interconnect to drive reliability and performance insights.
Strong background in distributed systems microservices and containerized applications (Kubernetes EKS Docker service mesh architectures).
Knowledge of automation CI/CD andDevSecOpspractices in integrating observability into modern delivery pipelines.
Excellent communication collaboration & leadership skills with the ability to translate business observability needs into technical solutions
Strong troubleshooting analytical and problem-solving abilities.
Understanding of SDLC Agile Practices & ITIL Frameworks.
Technical Certifications highly preferred: New Relic Certified Reliability Engineer New Relic verified Foundation New Relic Certified Performance Engineer.
Required: Bachelors degree in computer science or equivalent; masters degree preferred.
Required Experience:
Senior IC
About Company
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