Senior Commercial Contracts Manager

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Job purpose

Short and concise statement of the primary role / function of the position within its organizational unit. Basically answering the question: Why does this position exist

The Global Head of Commercial Operations is responsible for leading the commercial management of Sulzers global claims portfolio driving strong commercial and customer outcomes across complex high-value projects within the oil & gas industrial and energy sectors. This is a senior strategic and operational role leading a team of commercial contract managers ensuring robust contract interpretation commercial positioning and delivery of business objectives whilst operating at the interface between customers EPC partners and internal stakeholders. Working closely with the Global Head of Legal Excellence the role combines strategic customer relationship management with hands-on engagement in complex commercial matters requiring strong international experience sound judgement and a collaborative leadership approach within dynamic fast-paced environments.

Main selling points of the job (for recruiting)

• Global leadership role at the heart of commercial operations: Lead the commercial management of a complex high-value global claims portfolio directly influencing customer outcomes contractual positions and business performance.
• Strategic and operational customer ownership: Operate at the interface with international customers and EPC partners combining strategic relationship management with hands-on commercial and contractual engagement.
• Build and lead a high-performing commercial team: Shape lead and develop a team of commercial contract managers driving performance capability and alignment to the Claims Management strategy.
• Partner with senior leadership to deliver business goals: Work closely with the Global Head of Legal Excellence playing a key role in executing strategy and translating business priorities into operational delivery.
• Dynamic high-impact environment with real autonomy: Thrive in a fast-paced evolving global function requiring agility sound judgement and a hands-on approachideal for someone who enjoys ownership complexity and making a tangible impact.

Main accountabilities and tasks (include KPIs and ESH requirements if available)

What is the job holder doing/expected to do and how is it done Essential permanent key responsibilities measured by specific KPIs as applicable (e.g. financial production KPIs project milestones etc.)

This role carries direct accountability for delivering measurable Contribution and EBITDA improvement through disciplined data-driven claims management.

Global Claims Portfolio Management

Lead and manage the full global claims portfolio ensuring effective handling of complex high-value and cross-border claims delivering strong financial outcomes and reduction in claim exposure. Direct line management responsiblity for the global aftersales warranty team.

Commercial Strategy & Contractual Positioning

Define and drive commercial strategies and contractual positions including negotiation approach settlement decisions and recovery opportunities from customers EPCs and suppliers.

Customer & EPC Relationship Management

Own senior customer and EPC relationships acting as the primary commercial interface to resolve escalated claims while maintaining long-term customer trust and value.

Team Leadership & Performance Management

Lead develop and manage a global team of commercial contract managers driving accountability capability and delivery against business objectives and KPIs.

Cross-Functional Alignment & Integration

Align Engineering Quality Supply Chain Legal Finance and Operations to ensure timely and effective claim resolution.

Technical to Commercial Translation

Ensure effective linkage between RCFA outputs and commercial decisions translating technical findings into robust commercial contractual and financial positions.

Performance Management & EBITDA Delivery

Deliver performance against KPI framework contributing to EBITDA through claims cost reduction recovery success resolution efficiency and customer outcome quality.

Reporting & Performance Governance

Establish a robust monthly reporting cadence with clear visibility of financial impact KPIs risks trends and corrective actions.

Continuous Improvement & Operational Excellence

Drive continuous improvement across the claims portfolio by identifying trends reducing repeat issues and enhancing commercial and operational practices.

Medical insurance for self and family

Company sponsored transportation facility during week days

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

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