Senior Business Process Consultant (ServiceNow)

Company: Willware Technologies

Role: Senior Business Process Consultant (ServiceNow)

Location: Bangalore
Experience: 8 Years
Work Model:WFO

• 8 years of Business Analysis / Process Consulting experience
• 5 years of ServiceNow consulting experience
• Strong expertise in Requirements Gathering BRD FRD User Stories Process Mapping Gap Analysis and UAT
• Experience conducting Discovery Workshops and managing stakeholders
• Hands-on experience with ServiceNow modules such as ITSM ITOM ITAM HRSD CSM CMDB SPM GRC or SecOps
• Strong understanding of Service Management Process Optimization and Digital Transformation
• Experience working in Agile/Scrum environments

• Lead discovery workshops and process assessment sessions
• Analyze current-state processes and design future-state solutions
• Translate business requirements into functional requirements and user stories
• Collaborate with architects and technical teams to deliver scalable ServiceNow solutions
• Drive stakeholder engagement process governance and organizational adoption
• Support UAT deployment hypercare and continuous improvement initiatives
• Define KPIs process metrics and business outcome measurements

• ServiceNow CSA Certification
• CIS Certification (ITSM/ITOM/HRSD/CSM)
• ITIL Foundation Certification
• Scrum Master Certification
• MBA or equivalent qualification