Senior Backup Administrator(Druva)

What success looks like in this role:

• Roles and Responsibilities :
• Design Implementation and Administration of Backup environments running on Various backup solutions such as Druva (Primary) CommVault Rubrik Netbackup Veeam etc.
• Hands-on experience with SRE and DevOps tools with ability to automate & streamline daily operations
• Backup Configuration & administration of Cloud native workloads (AWS Azure etc.)
• Troubleshoot deep technical issues in Backup environments running on the Mentioned Tools & Technologies. Drive them to Resolution.
• Demonstrate a high degree of creativity in performing tasks by identifying proposing and implementing streamlining activities to reshape technology and processes.
• Propose and Implement Backup Improvement Initiatives to enhance backup Performance & Backup Success Rates.
• Handle Technical Escalations from Level 1 support team.
• Generate and analyze various Backup Reports.
• Perform Backup Assessments and Audits. Report on the findings propose plans and implement them to bridge gaps.
• Execute and follow Incident management Change Management and Problem management in line with current ITIL Standards.
• Engage Vendors on deep technical issues and work with them through the resolution.
• Identify recurring issues and create problem incidents to find the root cause of the event.
• Track Backup Systems Capacity and Propose Appropriate Measures proactively.
• Maintain accurate and up-to-date documentation of backup configurations procedures and policies.
• Communicate effectively with stakeholders at all levels providing updates on key accomplishments and any challenges or issues.
• Work with other cross-functional teams to provide seamless Service Delivery.
• Participate in DR exercises.
• Work in rotational shifts (24X7 coverage model) and provide on call support as required.
• Proactively identify opportunities for process improvement and automation driving efficiency and effectiveness within the organization.
• Familiarize yourself with automation tools and scripting languages to streamline routine tasks and improve efficiency.
• Stay abreast of industry trends best practices and emerging technologies to recommend innovative solutions.

Required Skills :

• Masters or bachelors degree in computer science Information Science or a related field.
• Experience in working with Druva backup solution with certification.
• Atleast 5 years of Experience in IT Infrastructure management.
• Minimum 5 years of hands-on experience managing various backup infrastructures.
• Experience of managing Azure and AWS native backup environments (certification preferred).
• Windows and UNIX Server Administration experience.
• Knowledge of Storage Networking and Database concepts.
• In depth ITIL process Knowledge & Certification.
• Good Knowledge of Incident Problem and Change Management Processes.
• Knowledge in using Service Management Tool like Service Now Remedy etc.
• Ability to clearly articulate situations / issues to cross-functional teams and clients.
• Strong analytical problem-solving and communication skills.
• Eagerness to learn and adapt to new technologies.

#LI-MI1

You will be successful in this role if you have:

• BA/BS degree and min 5-8 years relevant experience OR equivalent combination of education and experience

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