SAP AMS Support PPQM Consultant
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Job Summary
Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support incident/problem management minor enhancements and continuous improvement in an ITIL & SLAdriven environment.
Responsibilities
- Provide L2/L3 production support for SAP PP and QM modules
- Resolve incidents service requests and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Reduce recurring production and qualityrelated issues
- Handle minor enhancements and configuration changes in PP/QM
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support transport management and release cycles
- Act as functional SPOC for PP/QM AMS support
- Interact with business users across regions (US / EU / APAC)
- Participate in AMS governance calls SLA reviews and reporting
- Perform unit testing integration testing and UAT support
- Maintain ticket documentation SOPs KT documents and knowledge base
- Support transition and knowledgetransfer activities
- Handle PP/QM integration issues with:
- MM (MRP inventory procurement)
- SD (delivery batch management where applicable)
- FI/CO (production postings variances settlements)
Qualifications
- MRP BOM Work Centers
- Production / Process Orders
- Capacity planning & confirmations
- Order settlement & variance analysis
- Inspection types (01 04 etc.)
- Quality notifications & results recording
- Usage decision (UD)
- QM integration with PP & MM
- 24 years in SAP AMS / production support
- Experience in ITIL & SLAbased delivery models
- Handson with ServiceNow / Remedy / JIRA
- Exposure to S/4HANA PP/QM support
- Manufacturing domain experience (Discrete / Process industry)
- Clientfacing communication experience
- SAP PP or QM Certification (good to have)
- Strong analytical & troubleshooting abilities
- Clear business communication
- Ability to handle highpressure AMS environments
- Good documentation & reporting discipline
- 95% SLA & KPI adherence
- Reduction in recurring incidents
- High CSAT (Customer Satisfaction Score)
- Auditready documentation and compliance
Required Experience:
Contract
About Company
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better f ... View more
