Salesforce Developer & Administrator, Amazon Business India

The Amazon Business India Salesforce Team is looking for a smart motivated and hands-on Salesforce Developer & Administrator to own and operate our shared production Salesforce instance supporting 500 internal and external users. This is a hybrid role that combines technical Salesforce development (Apex integrations Lightning) with platform administration (configuration user management data quality). You will be responsible for day-to-day operations new feature delivery integrations with internal tools and AWS services and ensuring a smooth experience for business teams across Sales Operations and Customer Advisory.
You will use your business judgement and technical experience to design and build compelling solutions for hundreds of internal customers in a fast-paced innovative environment.


Key job responsibilities
Administration
Manage configuration of Salesforce features including user management security custom objects page layouts validation rules workflows Flows and Process Builders.
Own platform hygiene: environment refresh notification announcements AppExchange product management and systems maintenance.
Manage Salesforce support requests and escalated administrative needs provide prompt and complete resolution to technical challenges.
Collaborate with product owners and business stakeholders on major project roll-outs including training and troubleshooting for end-users.
Monitor system health and proactively identify opportunities to leverage Salesforce in innovative ways to improve business processes and increase productivity.
Development
Design and develop Apex classes triggers and batch jobs to support complex business logic.
Build and maintain Lightning Components and Visualforce pages for custom user interfaces.
Develop and manage integrations with internal tools and AWS services using REST/SOAP APIs.
Write and optimize SOQL/SOSL queries for reporting and data operations.
Implement JavaScript and Python scripts for automation and tooling.
Maintain version control (Git) and follow release management best practices.
Ensure compliance with security protocols including SAML 2.0 OAuth 2.0 and SSL.
Design and implement MCP (Model Context Protocol) integrations to connect Salesforce with AWS Retail and Ads platforms enabling AI-powered workflows across multi-cloud ecosystems.
Build and manage Einstein AI Copilot (EAC) configurations prompt templates and agent actions to enhance user productivity within Salesforce.
Design build and maintain data models and data pipelines for Salesforce including ETL/ELT processes data lake integrations and real-time sync with external systems.
Cross-Cutting
Partner with system product owners to deliver tailored solutions that support business requirements and drive tangible business value.
Document root cause analysis steps findings and recommended solutions for recurring issues.
Consult with stakeholders on application performance scalability and usability.


About the team
Amazon Business is revolutionizing B2B commerce a rapidly growing $50 billion global business building a future where businesses of all sizes can find discover and purchase everything they need with unprecedented ease and intelligence. Our mission: to become the worlds most customer-centric company and the preferred strategic partner for smart business buying. From solo entrepreneurs to Fortune 500 companies we serve diverse business customers across nine countries reimagining procurement with innovative solutions that drive efficiency and growth.
At Amazon Business its still Day 1. If youre passionate about solving complex challenges creating disruptive solutions and making history this is your opportunity.


- Experience in a business-to-business (B2B) environment high-tech products/services
- Knowledge of and proficiency in the use of Python scripting language
- Experience working with Git or an equivalent distributed version control system
- Experience in AWS services
- Bachelors degree or above in Computer Science Engineering or related fields
- Must have managed a Salesforce instance of 500 users
- Proficiency in JavaScript
- Experience with MCP (Model Context Protocol) integrations or similar AI/LLM orchestration frameworks.
- Familiarity with data modeling ETL/ELT pipeline design and data management within Salesforce ecosystems.

- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- Salesforce certifications: Administrator Platform Developer I / II.
- Experience with Salesforce Marketing Cloud.
- Cross-functional team collaboration and stakeholder management experience.
- Data migration and release management experience.
- Hands-on experience with Salesforce Einstein AI Copilot (EAC) Agentforce or similar AI-native Salesforce features.

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