Salesforce Communications Cloud Architect

Company: WillWare Technologies
Role:Salesforce Communications Cloud Architect
Experience: 10 Years
Location: Chennai Bangalore Hyderabad Kochi Pune Noida Gurugram Kolkata
Work Mode: Onsite

Job Description:
Key Responsibilities

• Design end-to-end solutions within the Communications Cloud ensuring alignment with B2C telecommunications business objectives.
• Architect complex product configuration pricing rules and quoting flows using Salesforce OmniStudio.
• Design order capture decomposition and orchestration flows managing fallout handling and tracking.
• Architect seamless data flow and APIs between Salesforce and middleware platforms (e.g. MuleSoft) and external payment gateways.
• Lead design workshops oversee technical delivery teams and conduct solution/code reviews to maintain architectural integrity and scalability.
• Customize the CPQ platform using Apex Lightning Web Components (LWC) Aura Visualforce and JavaScript.
• Integrate CPQ with external systems (ERP billing inventory) via REST/SOAP APIs.
• Develop custom automation: Apex classes triggers batch jobs asynchronous processes and flows.
• Optimize performance ensure compliance with Salesforce best practices and governor limits.
• Gather and translate complex requirements from business teams into technical solutions.
• Create and maintain technical documentation: process flows design specs and coding standards.
• Assess the current implementation landscape provide thoughts and implement various performance improvement measures.

Required Qualifications

• Deep understanding of the telecommunications or communications service provider (CSP) industry.
• 15 years of Salesforce development/architect experience with strong focus on CPQ in Vlocity Managed Package or Communications Cloud on Core and Revenue Cloud
• Expertise in Apex LWC Aura components Visualforce JavaScript SOQL SOSL and CPQ pricing engine.
• In-depth experience configuring CPQ in Vlocity: product rules pricing rules discounting approval workflows quote templates.
• Solid understanding of Salesforce data modeling security profiles roles permission sets.
• Experience integrating with external platforms via REST and SOAP APIs.
• Familiarity with declarative automation tools: Flows Process Builder.
• Exposure to Agile/Scrum delivery environments.
• Strong problem-solving and stakeholder collaboration abilities.

Required Skills:

Salesforce Architect